Project Description


Choosing a CRM solution from the world’s leading software company might seem like the obvious choice. But at 4x the price of Workbooks CRM Edition and with its reputation of being complex to implement Microsoft Dynamics CRM, it may not be the right solution for every organization. 

Microsoft Dynamics has in fact become the CRM we most commonly replace at Workbooks, with many Dynamics customers re-evaluating their options following the recent price hike in Microsoft’s CRM offering. The main reasons for considering Workbooks over Microsoft are:
  • License Costs:  Workbooks is significantly less expensive than Microsoft Dynamics.

  • Failed Implementation:  Any CRM solution can be poorly deployed and adopted, Microsoft Dynamics is no exception.

  • Vendor Relationship: In the mid-market Microsoft Dynamics works through partners; our clients prefer to deal directly with the vendor and not an intermediary.


Licence Cost

Our entry level pricing for CRM Edition, which include sales and customer support, starts at $30 per user per month. Order processing & invoicing is included on our Business edition at $65 per user per month.

Microsoft CRM is sold under the name ‘Custom Engagement Plan’ and starts at $115 per user per month.

Customer Satisfaction Workbooks CRM has the highest rating of any CRM vendor in our space, according to independent comparison site G2. Workbooks Net Promoter Score (NPS) is 43 (from a range of -100 to +100).

Customers who have switched from Microsoft tell us they much prefer dealing directly with the CRM vendor rather than relying on a third-party reseller.

With a score of 4, Microsoft score below the industry average of 4.75 on the same G2 comparison report.

*G2 CRM Summer report 2019


Commercial Approach As a Workbooks customer you contract directly with us for the provision of the service, technical support and implementation.

You have a single partner to work with, to achieve your outcomes. 

Microsoft typically sell the license directly, but you are left to find a Dynamics accredited partner for the implementation.

Microsoft do have many partners, all of whom rely on the revenue they generation from consultancy services to stay in business.

Implementation Approach & Costs Workbooks offers two approaches:

Jumpstart: Pre-packaged deployments for sales, marketing or customer support. Designed to address the common requirements we see in mid-size companies. Jumpstart pricing starts at $8,400.

Shared Success: An initial workshop run with you to determine the business outcomes your require and how they will be achieved.  The workshop is run at your offices over 2 days and we co-fund the work, providing 6 days of consultancy at $4,200. Following the workshop if you move ahead with Workbooks we will provide up to 20 days of free implementation services*.

It’s different depending on the Microsoft partner you choose.

Microsoft consultancy rates are typically higher than Workbooks and because these organizations make their money purely on services, they can’t afford to give free or discounted days away.

In contrast Workbooks offers up to 20 free days under our shared success programme.

* subject to terms and conditions.

To compare features and functionalities of Workbooks vs Microsoft Dynamics, visit the independent user review site G2. Click here for more


Our customers typically use Workbooks CRM solution for:

Explore Workbooks CRM


Think switching CRM is a long winded, time consuming and painful process? Then think again. With more and more organisations turning to Workbooks, we have made it easy and risk-free.

We help you crystallise what success looks like for your business. We define your most important outcomes, help set out the best way to achieve those using our platform and scope your project with you. With our proven migration path, moving your data into Workbooks CRM becomes easy and pain free.

And you can tap into our in-depth knowledge, experience and best practices. Workbooks technical architects, engineers and consultants help you build automations and integrations to external systems that fit perfectly around your business processes and help streamline your operations. From training to on-going support, we accompany you, step by step, throughout your entire journey, to ensure that you quickly get and continue getting value.

The buck stops with us! Our mission, is to make you successful, as individuals and as a business.


“The Microsoft reseller that we contacted was not as communicative during the sales process and ultimately we were concerned that it would be the same during the implementation process or if we ever had any queries or requests once we were a customer.”

Malcolm McRobert, Business Development Manager


G2 Crowd Workbooks CRM Report 2019

To compare Microsoft and Workbooks from a user perspective, download the latest G2 CRM report.

Download Now

By using Workbooks award winning CRM you are guaranteed success.

  • NO need to spend hundreds if not thousands of pounds to cover all your customer-facing departments’ needs. Most features come straight out-of-the-box.

  • NO third party influences and no hidden costs during implementation. You can trust our UK (Reading) based team to help get you up and running and ensure you get value quickly.

  • NO vast amount of training is needed to become an expert. Designed for SMEs, Workbooks CRM is intuitive for fast and wide adoption.

  • NO bother. You know you have made the right choice with Workbooks, the solution with the highest NPS score of all major vendors.

  • You’re NO longer a small fish in a big pond. You have direct access to Workbooks’ executive team and you can influence the product direction and roadmap.

Contact us to discuss switching to Workbooks, THE alternative for the mid-market.