Why You Should Automate Customer Support – and how to make it happen

2019-08-05T09:14:19+01:00

Automated customer support has a bad reputation. For too many people it conjures painful memories of wading through a voice recognition system, or of trying to find a contact number on a knowledge base that seems have last been [...]

Why You Should Automate Customer Support – and how to make it happen2019-08-05T09:14:19+01:00

10 Questions for Mid-Sized Firms to Ask When Buying a CRM Platform

2019-07-25T13:48:19+01:00

The benefits of a CRM platform are fairly well understood. It allows organisations to grow revenue, improve customer service and retention, streamline business processes, drive down costs, deliver efficiencies, and improve management information allowing for better decision-making. CRM has [...]

10 Questions for Mid-Sized Firms to Ask When Buying a CRM Platform2019-07-25T13:48:19+01:00

How the top 15% deliver an exceptional customer experience

2019-08-05T15:29:40+01:00

Improving the customer experience is high on the priority list of many organisations. They spend a great deal of time and money searching for new ways to deliver a better experience than their rivals. But only 15% of companies [...]

How the top 15% deliver an exceptional customer experience2019-08-05T15:29:40+01:00

In search of control – the business owner’s quest

2019-07-25T11:27:41+01:00

As a business owner there's nothing quite like the feeling of being in control. It's that calmness and focus you get when you know exactly what's going on, when you have the levers available to make changes in [...]

In search of control – the business owner’s quest2019-07-25T11:27:41+01:00

Gaining a competitive edge through customer experience

2019-08-06T14:06:38+01:00

As markets mature and competition intensifies, products and services converge, and companies become increasingly hard to differentiate. But if you want to generate growth – and who doesn’t? –  you must find ways to stand out. And one of [...]

Gaining a competitive edge through customer experience2019-08-06T14:06:38+01:00

Align your organisation and prioritise to succeed

2019-07-24T15:32:52+01:00

Making sure sales and marketing teams are properly aligned should be a priority for any business leader looking to generate growth. But behind this simple truth lies a complex reality. At most organisations, there is at least some misalignment [...]

Align your organisation and prioritise to succeed2019-07-24T15:32:52+01:00