- Welcome to the Knowledge Base
- Introduction
- Training
- Desktop Environment
- Preferences
- Activities
- Cases
- Forecasts & Quotas
- Importing Data
- Leads
-
Marketing
- Introduction to Marketing
- Marketing Campaigns
- Mailing Lists
- Products
- Mailshots
- Upload Library
- Templates
-
Workbooks Web Insights
- Tracking Code
- Setting up the Plugin
- Viewing Web Insights Data on your Form Layouts
- Domain Names and Online Activities
- Gator Popup
- Reporting incorrect Leads created through Web Insights
- Reporting on Web Insights data
- Using UTM Values
- Why aren’t Online Activities being created in the database?
- Why is GatorLeads recording online activities in a foreign language?
- Using HubSpot with Workbooks
- Event Management
- Compliance Records
- GatorMail Integration
- Opportunities
-
Integrations
- Mapping
- Electronic Signing Tools
- Creditsafe Integration
-
Zapier
- Introduction to Zapier
- Available Triggers and Actions
- Linking your Workbooks Account to Zapier
-
Setting up Zaps
- Posted Invoices to Xero Invoices
- Xero payments to Workbooks Tasks
- New Case to Google Drive folder
- New Case to Basecamp Project
- New Workbooks Case to JIRA Ticket
- Jira Issue to new Case
- 123FormBuilder Form Entry to Case
- Eventbrite Attendee to Sales Lead and Task
- Facebook Ad Leads to Sales Leads
- Wufoo Form Entry to Sales Lead
- Posted Credit Note to Task
- QuickBooks Online
- Survey Monkey responses to Tasks
- Multistep Zaps
-
Email Integrations
- Email Dropbox
- Workbooks Exchange Server Sync
- Workbooks Outlook Connector
-
Event & Webinar Integration Tools
- GoToWebinar
- ON24
- Microsoft Office
- Outreach
- Scribe/Workbooks Connector
- People & Organisations
- Reporting
- Dashboards
- Transaction Documents
- Auditing
-
Configuration
- Introduction to System Administration
- Users & Security
- Database
- Accounting
- Email & Integration
- Customisation
- Automation
- PDF Configuration
- Contact Support
-
Releases & Roadmap
- Roadmap
- December 2020 Release
- September 2020 Release
- April 2020 Release
- January 2020 Release
- September 2019 Release
- February 2019 - Event Management Release
- January 2019 Release
- October 2018 Release
- May 2018 Release
- February 2018 Release
- January 2018 Release
- November 2017 Release
- September 2017 Release
- June 2017 Release
- March 2017 Release
- December 2016 Release
- August 2016 Release
- January 2016 Release
- Workbooks Glossary
Before downloading the Outlook Connector
Before you download and install the Workbooks Outlook Connector we recommend that you run through the following steps. This will minimise the risk of encountering issues
Check our System Requirements page
Ensure that the Workbooks Outlook Connector is compatible with your version of Windows and Outlook. The versions that we support can be found on our System Requirements page.
Check for a corrupt OST or PST file.
The correct operation of the Workbooks Outlook Connector is not guaranteed if you have a corrupt OST file. An OST is an Offline Folder file which is maintained by Outlook so that you can access your emails, contacts, and calendar entries while not connected to the Exchange Server. As a precaution, we recommend that before installing the Connector you remove and re-create your OST file. The Microsoft Office Knowledge Base provides some additional instructions on how to carry out this task.
Check to see whether you have the Microsoft Business Contact Manager add-in installed.
If so please disable it or uninstall completely as this is not currently compatible with the Workbooks Outlook Connector. The Microsoft Office Knowledge Base is a good starting point for this information but there are other sites available which provide instructions on how to carry out this task.
Make sure you know which Outlook Profile you will be using
Note: If you only have one Outlook Profile then this will not apply.
You may have multiple Profiles connected to your Outlook, such as your personal profile and your business profile. If this is the case then you must choose which one the Workbooks Outlook Connector will use, as you will only have full functionality on one Outlook Profile. When installing the Workbooks Outlook Connector it will select whichever one Outlook loads by default.
To find out which Profile is your default within Outlook go to File > Account Settings > Manage Profiles > Show Profiles. From here you can select which Profile will be loaded by default, and hence which one the Outlook Connector will use.
Close Outlook before you run the installation.
The Outlook Connector will require for you to restart Outlook while it is installing, closing Outlook beforehand bypasses this step and will make for a faster installation process.
Ensure the Workbooks Outlook Connector is enabled for Users
In order to use the Outlook Connector you will need to ensure that this is enabled on your database as well as for each User account that will be using the Connector. Full instructions on how to check to see if this has been enabled can be found on our Knowledge Base.