- Welcome to the Knowledge Base
- Supported browsers
- Landing Pages
- Workbooks on Mobiles and Tablets
- Introduction to Cases
- Displaying & Adding Cases
- Managing Cases
- Custom Fields
- Case Portal Configuration
- Case Portal Additional Features
- Using the Case Portal
- Forecasts & Quotas
- Introduction to Importing
- Preparing your Import Data
- Workbooks Import Wizard
- Managing your Imports
- Introduction to Marketing
- Marketing Campaigns
- Mailing Lists
- Upload Library
- Using HubSpot with Workbooks
- Introduction to Event Management
- Enabling the Event Management Module
- Using Event Records
- The Event Management Portal
- On The Day Registration App
- Setup On the Day Registration App
- Compliance Records
- What is Spotler?
- Navigating your Spotler homepage
- Introduction to GatorMail
- Managing your GatorMail Account
- GatorMail Configuration
- Creating Emails in GatorMail
- Sending Emails in GatorMail
- Advanced Features
GatorLeads / Web Insights
- Tracking Code
- Setting up the Plugin
- Viewing Web Insights Data on your Form Layouts
- Domain Names and Online Activities
- Reporting incorrect Leads created through Web Insights
- Reporting on Web Insights data
- Using UTM Values
- Why aren’t Online Activities being created in the database?
- Why is GatorLeads recording online activities in a foreign language?
Electronic Signing Tools
- DocuSign Functionality
- Setting up the DocuSign Integration
- DocuSign - Worked Examples
- DocuSign - Reporting
- Adobe Sign Integration
- Docusign Integration
- Creditsafe Integration
- Introduction to Zapier
- Available Triggers and Actions
- Linking your Workbooks Account to Zapier
Setting up Zaps
- Posted Invoices to Xero Invoices
- Xero payments to Workbooks Tasks
- New Case to Google Drive folder
- New Case to Basecamp Project
- New Workbooks Case to JIRA Ticket
- Jira Issue to new Case
- 123FormBuilder Form Entry to Case
- Eventbrite Attendee to Sales Lead and Task
- Facebook Ad Leads to Sales Leads
- Wufoo Form Entry to Sales Lead
- Posted Credit Note to Task
- QuickBooks Online
- Survey Monkey responses to Tasks
- Multistep Zaps
- Email Dropbox
Workbooks Exchange Server Sync
- Supported email clients
- Set Up
- What gets synchronised?
- WESS Troubleshooting
Workbooks Outlook Connector
- Introduction to the Outlook Connector
- Before downloading the Outlook Connector
- Download/update the Outlook Connector
- Installing the Outlook Connector
- Using the Outlook Connector
- Outlook Connector Troubleshooting
Event & Webinar Integration Tools
- Create/Update & Cancel Webinars from Events
- Event Attendees as Webinar Registrants
- Event Speakers as Webinar Panelists
- Retrieve Webinar Data
- Authentication with ON24
- Create Webcasts from Events
- Event Attendees as Webcast Registrants
- Retrieve Webcast Data
- Retrieve Survey Data
- Engagement Hub Interactions
- Azure Active Directory
- Power BI
- Outreach Authentication
- Sync People to Outreach Prospects
- Sync Organisations to Outreach Accounts
- Sync Workbooks Opportunities to Outreach
- Sync Tasks/Activities from Workbooks to Outreach
- Sync Outreach Sequences to Workbooks
- Sync Outreach Sequence States to Workbooks
- Sync Outreach Sequence Step Numbers to Workbooks
- Sync Prospects/Accounts/Opportunities from Outreach to Workbooks
- Sync Outreach Tasks/Calls/Meetings to Workbooks
- Scribe/Workbooks Connector
People & Organisations
- Introduction to People & Organisations
- De-duplication and Merge
- Using Postcode Lookup
- Data Enrichment
- Introduction to Reporting
- Adding Targets, Conditional Formatting and CSS Styling
- Reporting with multiple currencies
- Drilling into Summary Views
- Improving Report Performance & Run Time
- Displaying reports within Record Views
- Displaying Reports
- Adding a Report view to a Dashboard
- Reporting Explained
- Exporting Reports
- Types of Split Columns
- Using Calculated Columns
- Audit Reporting
- Okta Authentication
Introduction to Transaction Documents
- Displaying & Adding Transaction Documents
- Copying Transaction Documents
- Transaction Documents Fields Help
- Transaction Documents Line Items Help
- Printing & Sending Transaction Documents
- Managing Transaction Document Currencies
- Managing Transaction Document Statuses
- Setting a Blank Default Currency on Transaction Documents
- Credit Notes
- Customer Orders
- Supplier Orders
- Contract Management
- Introduction to Transaction Documents
- Introduction to System Administration
Users & Security
- User Groups
- Account Settings
- Licences & Modules
- Email & Integration
- Creating & Modifying Picklists
- Desktop Preferences
- Creating Custom Fields
- Report-based Custom Fields
- Linked Fields & Reference Fields
- Record Templates
- Form Layouts
- Customising relationships between parties
- Opportunity Stages
- Custom Records
- Workbooks Scripts
- API Data
- Triggers and Webhooks
- PDF Configuration
- Contact Support
Releases & Roadmap
- September 2022 Release
- June 2022 Release
- March 2022 Release
- October 2021 Release
- June 2021 Release
- March 2021 Release
- 2020 Releases
- 2019 Releases
- 2018 Releases
- 2017 Releases
- 2016 Releases
- Workbooks Glossary
Setting up your Users
This page will cover how to comprehensively create and set up a new User account including how to set up their User Groups, Capabilities and Permissions.
First, go to Start > Configuration > Users & Security > Users, to bring up the User Landing Page. This will show you all of your current Users. To create a new User, click the New User button at the top of the page.
This will open up a User record. Start on the Main Tab of the User Record, which is where you enter the basic information for that User, such as Full Name, Login Email and their Password.
This checkbox will be ticked by default, which means that when you've completed and saved the new User's record, they will be sent an activation email. If you don't want an email to be sent, remove the tick, but remember to return to the record to tick the checkbox later so that the User can validate their details, and login to Workbooks. If a User leaves your organisation you will want to disable their login by removing the tick from this box.
This is not only the email address that is used to log in, but also the email address that we will send the activation email to, so ensure that it corresponds to an active Mailbox that the User has access to.
You can also only enter an email address that has not been used before, so if it has been used elsewhere, perhaps on a trial account, you will get an error message stopping you from creating the new User. Contact Support if you need help resolving this.
NOTE: If you save the User record but the login email was entered incorrectly, the activation email will not be sent to you. The User record will need to be deleted and recreated again, so please check the login email for spelling mistakes before saving.
For security reasons, the activation email sent to new Users does not include their password. You will need to supply that separately. You can control how a password is formatted within Account Settings > Authentication > Password Policy.
By default, the “Change at next login” box will be checked, this means that you can give your New User a temporary password to access Workbooks the first time, and then they will be prompted to change the Password to their own.
NOTE: You can prevent individual Users from having to change their password frequently (depending on your Password Policy) by checking the 'Exempt from Password Expiry' box. We do not recommend this for users logging in via the desktop but it can be helpful for API client Users.
If a User forgets their password, they can use the forgotten password option as long as this hasn't been disabled (at either the account or user level). System Administrators can reset a password by opening the relevant User record and clicking the Change Password button at the top of the screen. This opens a dialogue box where the System Administrator must enter the new password they're setting up for the User twice and then enter their own password too. Remember, this doesn't send the password to the user, you will have to communicate that securely outside of Workbooks.
Language and Region
Now enter their Language and Time settings; if all of your Users are going to be in the same Timezone and working in the same language you can tick the “Use these for all new users” box allowing you to skip this step in the future.
The User can change these later if necessary, within their Preferences.
Use the dropdown picklist next to Allocated Edition to select the edition you want this User to have. You will also need to select the Allocated Extensions that they will be using such as the Exchange Sync and Event Management.
NOTE: If you upgrade any licences from the CRM to the Business edition but do not immediately allocate your new licences, Users will see a warning message when logging in saying that the licences must be reallocated (by the System Administrator). This message will appear for a 2-week period after the expiry of the original licences. Until this reallocation has taken place, the Users will still have access to their original CRM licence. At the end of the 2-week period, if the licences have not been reallocated, the Users will no longer be able to login.
More details on how to manage user licences more effectively, and keeping within the allocated limits, can be found in Licences & Modules.
If you have only one Own Organisation then the User will be automatically assigned to their record, if however you have multiple Own Organisations you will need to assign an Own Organisation.
Assigning Users to an Own Organisation enables them to create transactions for those Organisations, as well as creating Customer and Supplier agreements, as long as they have the appropriate Capabilities to carry out those processes. Some Users (such as the Accountant and the System Administrator) will need to be associated with more than one Own Organisation for practical reasons.
NOTE: Users assigned to just one Own Organisation will not be aware of any other Own Organisations and will only have permission to use the tax codes and currencies of their Own Organisation.
When you create a new User it will be added to the Everyone Group automatically, giving them the capabilities that are assigned to this group.
Workbooks is supplied with several User Groups already configured, covering a range of job roles. By adding the User to additional User Groups this will also increase the number of Capabilities that they have.
This is done from the Add Group button at the top of the ‘Groups’ tab. Use the checkboxes to select the relevant Groups, then click ‘Save & Close’.
Once the Groups have been added to the User, go to the ‘Capabilities’ tab and check that they can do everything they need to, and don’t have the capability to do something they shouldn’t. If there are any required Capabilities that are missing, these cannot be added individually, and must be added via User Groups.
NOTE: Capabilities can be contained within multiple User Groups - removing a User from a User Group will not necessarily remove the Capabilities if the Capability is contained within one of the other User Groups that the User is a member of.
To make a User a System Admin, they must be added to the 'System Admin' User Group. This will give them every possible Capability, full access to every record, full access to every Record Type and have full permissions to change anything, including Configuration. We advise that the number of System Admins per account is restricted.
When a user is created within the WESS before Workbooks then this message will appear within Workbooks. To resolve this follow these steps:
1. Go to Configuration and then Email Integrations.
2. Choose the option called "Exchange Sync" and it should open up the WESS UI.
3. Within the "Users" page you should be able to see the affected user. They should have an "Exchange Email" but not a "User" name.
4. Click Configuration within the "Exchange Sync" menu and choose the "Organistation".
5. When you find the affected user within the WESS Menu you can press the delete icon which should delete the user within the WESS.
6. Now follow the steps to create the user within Workbooks and this should fix this issue.