- Welcome to the Knowledge Base
- Introduction
- Training
- Desktop Environment
- Preferences
- Activities
- Cases
- Forecasts & Quotas
- Importing Data
- Leads
-
Marketing
- Introduction to Marketing
- Marketing Campaigns
- Mailing Lists
- Products
- Mailshots
- Upload Library
- Templates
-
Workbooks Web Insights
- Tracking Code
- Setting up the Plugin
- Viewing Web Insights Data on your Form Layouts
- Domain Names and Online Activities
- Gator Popup
- Reporting incorrect Leads created through Web Insights
- Reporting on Web Insights data
- Using UTM Values
- Why aren’t Online Activities being created in the database?
- Why is GatorLeads recording online activities in a foreign language?
- Using HubSpot with Workbooks
- Event Management
- Compliance Records
- GatorMail Integration
- Opportunities
-
Integrations
- Mapping
- Electronic Signing Tools
- Creditsafe Integration
-
Zapier
- Introduction to Zapier
- Available Triggers and Actions
- Linking your Workbooks Account to Zapier
-
Setting up Zaps
- Posted Invoices to Xero Invoices
- Xero payments to Workbooks Tasks
- New Case to Google Drive folder
- New Case to Basecamp Project
- New Workbooks Case to JIRA Ticket
- Jira Issue to new Case
- 123FormBuilder Form Entry to Case
- Eventbrite Attendee to Sales Lead and Task
- Facebook Ad Leads to Sales Leads
- Wufoo Form Entry to Sales Lead
- Posted Credit Note to Task
- QuickBooks Online
- Survey Monkey responses to Tasks
- Multistep Zaps
-
Email Integrations
- Email Dropbox
- Workbooks Exchange Server Sync
- Workbooks Outlook Connector
-
Event & Webinar Integration Tools
- GoToWebinar
- ON24
- Microsoft Office
- Outreach
- Scribe/Workbooks Connector
- People & Organisations
- Reporting
- Dashboards
- Transaction Documents
- Auditing
-
Configuration
- Introduction to System Administration
- Users & Security
- Database
- Accounting
- Email & Integration
- Customisation
- Automation
- PDF Configuration
- Contact Support
-
Releases & Roadmap
- Roadmap
- December 2020 Release
- September 2020 Release
- April 2020 Release
- January 2020 Release
- September 2019 Release
- February 2019 - Event Management Release
- January 2019 Release
- October 2018 Release
- May 2018 Release
- February 2018 Release
- January 2018 Release
- November 2017 Release
- September 2017 Release
- June 2017 Release
- March 2017 Release
- December 2016 Release
- August 2016 Release
- January 2016 Release
- Workbooks Glossary
Introduction to System Administration
Workbooks has been designed to be easy to run, with minimal need for changes to the Configuration settings once you've gone 'Live' with your implementation but there should always be at least one user who undertakes the role of System Administrator. Users with System Administrator rights can access more areas within Workbooks and can:
- Manage your company's information, including: setting up your Own Organisation(s); Accounting Periods; Exchange Rates; and Sales Tax Codes.
- Manage your Users, including creating new Users and User Groups.
Tip
Make sure you're not the only System Administrator, just in case you're not available.
- Manage security, including Permissions and Capabilities; Password Policy; limiting access to a specified set of IP addresses, and controlling access to Databases.
- Manage Email Server settings.
- Manage Documents and Templates.
- Customise the appearance of Workbooks records using Picklists, Custom Fields and Custom Form Layouts.
- Automate processes using Workbooks Automation.
Before starting to use Workbooks it's important to take the time to learn about the System Administrator functionality so that you're familiar with all the areas you can control.
Workbooks provides you with a 5-step Quick Start Wizard to help you get started. If you're the first System Administrator set up for your account, this Wizard will re-appear every time you log in to Workbooks until it has been completed. Similarly, if you create a new database (either an empty database or a copy of one for which the Quick Start Wizard hasn't been completed), you'll see the Wizard. The Wizard guides you through the initial configuration process including:
- Confirming your Own Organisation's name and address.
- Choosing your tax regime and currency.
- Entering your sales tax and company registration numbers.
- Entering your first accounting periods.