- Welcome to the Knowledge Base
- Introduction
- Training
- Getting Started
- Preferences
- Activities
- Cases
- Forecasts & Quotas
- Importing Data
- Leads
-
Marketing
- Introduction to Marketing
- Marketing Campaigns
- Mailing Lists
- Products
- Mailshots
- Upload Library
- Templates
- Event Management
- Compliance Records
-
Spotler Integration
- What is Spotler?
- Navigating your Spotler homepage
- GatorMail
-
GatorLeads / Web Insights
- Tracking Code
- Setting up the Plugin
- Viewing Web Insights Data on your Form Layouts
- Domain Names and Online Activities
- Reporting incorrect Leads created through Web Insights
- Reporting on Web Insights data
- Using UTM Values
- Why aren’t Online Activities being created in the database?
- Why is GatorLeads recording online activities in a foreign language?
- GatorSurvey
- GatorWorkflow
- GatorPopup
- Opportunities
-
Integrations
- Mapping
- Electronic Signing Tools
- Creditsafe Integration
-
Zapier
- Introduction to Zapier
- Available Triggers and Actions
- Linking your Workbooks Account to Zapier
-
Setting up Zaps
- Posted Invoices to Xero Invoices
- Xero payments to Workbooks Tasks
- New Case to Google Drive folder
- New Case to Basecamp Project
- New Workbooks Case to JIRA Ticket
- Jira Issue to new Case
- 123FormBuilder Form Entry to Case
- Eventbrite Attendee to Sales Lead and Task
- Facebook Ad Leads to Sales Leads
- Wufoo Form Entry to Sales Lead
- Posted Credit Note to Task
- QuickBooks Online
- Survey Monkey responses to Tasks
- Multistep Zaps
-
Email Integrations
- Email Dropbox
- Workbooks Exchange Server Sync
- Workbooks Outlook Connector
- RevenueGrid Intelligence and Engage
-
Event & Webinar Integration Tools
- GoToWebinar
- ON24
- Microsoft Office
-
Outreach
- Installation
- Outreach Authentication
- Sync People to Outreach Prospects
- Sync Organisations to Outreach Accounts
- Sync Workbooks Opportunities to Outreach
- Sync Tasks/Activities from Workbooks to Outreach
- Sync Outreach Sequences to Workbooks
- Sync Outreach Sequence States to Workbooks
- Sync Outreach Sequence Step Numbers to Workbooks
- Sync Prospects/Accounts/Opportunities from Outreach to Workbooks
- Sync Outreach Tasks/Calls/Meetings to Workbooks
- Scribe/Workbooks Connector
- RingCentral
- Auditing
- Comments
- People & Organisations
- Projects
-
Reporting
- Introduction to Reporting
- Using Reports
- Charts
- Exporting Reports
- Advanced Reporting
- Report Snapshots
- Dashboards
-
Transaction Documents
-
Introduction to Transaction Documents
- Displaying & Adding Transaction Documents
- Copying Transaction Documents
- Transaction Documents Fields Help
- Transaction Documents Line Items Help
- Printing & Sending Transaction Documents
- Managing Transaction Document Currencies
- Managing Transaction Document Statuses
- Setting a Blank Default Currency on Transaction Documents
- Credit Notes
- Customer Orders
- Invoices
- Quotations
- Supplier Orders
- Contract Management
- Sagelink
-
Introduction to Transaction Documents
- Auditing
-
Configuration
- Introduction to System Administration
- Users & Security
- Preferences
- Database
- Accounting
- Email & Integration
-
Customisation
- Creating & Modifying Picklists
- Theme
-
Record Types
- Creating Custom Fields
- Report-based Custom Fields
- Linked Fields & Reference Fields
- Record Templates
- Form Layouts
- Customising relationships between parties
- Opportunity Stages
- Custom Records
- Automation
- PDF Configuration
- Contact Support
- Releases & Roadmap
Standard Workbooks Reports
Below is a list of the Reports that come as standard in a new Workbooks database.
NOTE: These reports are just a starting point - you can add new columns or criteria and summarise the data to suit your needs.
In addition, we supply a number of templates that can be used. New templates are added from time to time so it's worth checking before building your Report to see if a suitable template exists. Details of available templates can be found here.
Activities
Report Name |
Description |
---|---|
Completed Activities This Month |
Count of Activities completed this month, split by Type, grouped by Assigned To |
Overdue Activity Summary |
Count of Activities with a due date in the past, grouped by Assigned To |
Cases
Report Name |
Description |
---|---|
Cases by Month |
Count of Cases, grouped by the month and year they were created |
Cases by Type |
Count of Cases, split by Type, grouped by Assigned To |
Open Cases by Priority & Engineer |
Count of open Cases, split by Assigned To, grouped by Priority |
Open Cases with no/overdue activities |
Open Cases that have no related Activities + Open Cases that have related overdue Activities |
Customer Invoices
Report Name |
Description |
---|---|
Billings by customer |
Total Billings, grouped by Customer. Including breakdown by product type, and monthly average |
Billings Summary |
Net Invoice value this year, grouped by month + Net Invoice value this month only |
Unpaid Invoices |
Invoices with outstanding balances in the following amount of days: - Less than 30 days - 30 to 60 days - 60 Days plus |
Marketing Campaigns
Report Name |
Description |
---|---|
Campaigns ROI |
List of campaigns showing ROI and percentage of target achieved to date |
Cost of Leads by Campaign |
Average price per lead, grouped by Campaign |
Opportunities
Report Name |
Description |
---|---|
Closed Won Opportunities |
Total Value of Closed Won Opportunities, split by Quarter, grouped by Assigned To + Total Value of Closed Won Opportunities, split by Month, grouped by Assigned To |
Open Opportunities with no f/u Activities |
Opportunities that are Open and do not have any related Activities |
Sales Pipeline |
Total Value of open opportunities, grouped by Opportunity Stage + Count of open opportunities, grouped by Opportunity Stage, split by month of Close Date |
Total Performance |
Total Sales and Total Gross Margin of Won Opportunities, grouped by Assigned To + Total Value of Won Opportunities, grouped by month of Close Date, split by Assigned To |
Total Sales Closed This Month |
Total sales this month, grouped by Assigned To |
Sales Leads
Report Name |
Description |
---|---|
Leads by Source |
Count of Sales Leads, grouped by Source. |
Leads Categories by Status and Assigned to |
Count of Sales Leads, split by Status, grouped by Assigned To |
Leads not updated within the last 2 weeks |
Count of Sales Leads that haven't been updated in the last 2 weeks, grouped by Assigned To |
Leads with no activities |
Count of Sales Leads that do not have any related Activities, split by Assigned To |
Monthly lead Volume |
Count of Sales Leads grouped by Month of Created At date |