- Welcome to the Knowledge Base
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Marketing
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Workbooks Web Insights
- Tracking Code
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- Viewing Web Insights Data on your Form Layouts
- Domain Names and Online Activities
- Gator Popup
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- Reporting on Web Insights data
- Using UTM Values
- Why aren’t Online Activities being created in the database?
- Why is GatorLeads recording online activities in a foreign language?
- Using HubSpot with Workbooks
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Integrations
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Zapier
- Introduction to Zapier
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- Linking your Workbooks Account to Zapier
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Setting up Zaps
- Posted Invoices to Xero Invoices
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- QuickBooks Online
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Email Integrations
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Event & Webinar Integration Tools
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Configuration
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Releases & Roadmap
- Roadmap
- March 2021 Release
- December 2020 Release
- September 2020 Release
- April 2020 Release
- January 2020 Release
- September 2019 Release
- February 2019 - Event Management Release
- January 2019 Release
- October 2018 Release
- May 2018 Release
- February 2018 Release
- January 2018 Release
- November 2017 Release
- September 2017 Release
- June 2017 Release
- March 2017 Release
- December 2016 Release
- August 2016 Release
- January 2016 Release
- Workbooks Glossary
Engagement Hub Interactions
ON24 offers a product called Engagement Hub which is part of it's Webcast platform. It allows content to be published to a "Hub", which users can engage with to view and download content that you share. Content can be previous webinars that were recorded and you wish to make available on demand and even live webinars, PDFs, websites or videos. The statistics and key information tracked by the Engagement Hub are integrated into Workbooks CRM's Online Activity record allowing you to enhance your reporting capabilities, alongside the Webcast (Event), Survey, Question and Poll data also synced as part of the integration.
The Online Activity record type is available from Start > Marketing. The integration syncs the following key fields from ON24.
NOTE: Some mappings are to custom fields which are created via the ON24 Plugin during installation, and they may need to be shown on your Online Activity Form Layout.
# | ON24 Field Name | Workbooks Field Name | Notes |
---|---|---|---|
1 | contenttype | Type | The type of content accessed e.g. PDF, Video, Website View, Webcast - Recorded or Webcast - Live |
2 | description | Action | The name of the content accessed |
3 | lastarchiveactivity | Occurred At | The date/time the content was accessed |
4 | archiveminutes | Minutes Viewed | The number of full minutes the content was viewed for as captured by ON24 |
5 | engagementscore | Score | This score is automatically calculated by ON24, not Workbooks |
6 | submitted_name | Submitted Name | The name submitted when the user accessed content via the Engagement Hub |
7 | submitted_employer_name | Submitted Employer | The Employer name submitted when the user accessed content via the Engagement Hub - if captured on your form, otherwise blank |
8 | N/A | Person | The Person matched by searching on email address in Workbooks (see below) |
9 | Email Address | The email address submitted when the user accessed content on the Hub | |
10 | eventid | Marketing Campaign | Content can be published directly on the Engagement Hub or in the instance of a Webcast, it can originate from Workbooks. The integration searches for a Workbooks Event where the ON24 Id matches this field. If found, it was a Webcast that originated from Workbooks, so the integration links the Online Activity to it, otherwise it's left blank |
11 | N/A | Form Submissions Data | This is the JSON payload synced from the ON24 API and is stored for debugging purposes. The data here is stored above in separate fields, thus this field should not be used in Reports. |
The above statistics are synced periodically using the Scheduled Process called ON24 - Sync All Attendees to Online Activities. This process is created when you install the ON24 Integration Plugin and enabled by default. A new Online Activity record is created for each view of the content. Therefore, if a user revisits the content - multiple Online Activities will be created in Workbooks indicating the separate interactions with the content.
When content is viewed in ON24's Engagement Hub, the user is requested to fill out some required information before they can access it. At a minimum, the email address is required but ON24 allows you to configure the data that is captured. When the statistics sync to Workbooks via the integration, Workbooks searches for a matching Person using the submitted email address. If a Person is found, then this record is used on the Online Activity Person field.
NOTE: In the instance of duplicate people being matched by email address, the integration uses the first record found, sorted by Id. This means the oldest record in CRM is used.
If a Person is not found, the integration creates a new record with the captured data and assigns that record to a Queue. The default Queue used is "Unassigned", but this can be overridden by setting the parameter called "new_person_queue_name" on the ON24 - Sync All Attendees to Online Activities Scheduled Process.