- Welcome to the Knowledge Base
- Introduction to Workbooks
- Using the Knowledge Base
- Editions & Licensing
- Logging In
- Supported browsers
- Landing Pages
- HTML Editor
- Welcome Messages & Bulletins
- Exporting Data
- Multi Language
- Notifications & Reminders
- Workbooks Mobile Client
- Introduction to Cases
- Displaying & Adding Cases
- Managing Cases
- Custom Fields
- Case Portal Configuration
- Case Portal Additional Features
- Using the Case Portal
- Forecasts & Quotas
- Introduction to Importing
- Preparing your Import Data
- Workbooks Import Wizard
- Managing your Imports
- Introduction to Marketing
- Marketing Campaigns
- Mailing Lists
- Upload Library
Workbooks Web Insights
- Tracking Code
- Setting up the Plugin
- Viewing Web Insights Data on your Form Layouts
- Domain Names and Online Activities
- Gator Popup
- Reporting incorrect Leads created through Web Insights
- Reporting on Web Insights data
- Using UTM Values
- Why aren’t Online Activities being created in the database?
- Why is GatorLeads recording online activities in a foreign language?
- Using HubSpot with Workbooks
- Introduction to Event Management
- Enabling the Event Management Module
- Using Event Records
- The Event Management Portal
- On The Day Registration App
- Setup On the Day Registration App
- Compliance Records
- Setting up the Integration
- Sending Mailshots using GatorMail
- Gator Smart Forms
- GatorMail - Dynamic Content
- GatorMail Domain Setup
- GatorMail Field Mappings
- Managing your GatorMail Account
- Setting up GatorMail Workflows
Electronic Signing Tools
- DocuSign Functionality
- Setting up the DocuSign Integration
- DocuSign - Worked Examples
- DocuSign - Reporting
- Adobe Sign Integration
- Docusign Integration
- Creditsafe Integration
- Introduction to Zapier
- Available Triggers and Actions
- Linking your Workbooks Account to Zapier
Setting up Zaps
- Posted Invoices to Xero Invoices
- Xero payments to Workbooks Tasks
- New Case to Google Drive folder
- New Case to Basecamp Project
- New Workbooks Case to JIRA Ticket
- Jira Issue to new Case
- 123FormBuilder Form Entry to Case
- Eventbrite Attendee to Sales Lead and Task
- Facebook Ad Leads to Sales Leads
- Wufoo Form Entry to Sales Lead
- Posted Credit Note to Task
- QuickBooks Online
- Survey Monkey responses to Tasks
- Multistep Zaps
- Email Dropbox
Workbooks Exchange Server Sync
- WESS System Requirements
- Setting up the WESS
- Synchronising Emails
- Synchronising People & Contacts
- Synchronising Tasks & Meetings
- WESS Troubleshooting
- The WESS Add-in
Workbooks Outlook Connector
- Introduction to the Outlook Connector
- Before downloading the Outlook Connector
- Download/update the Outlook Connector
- Installing the Outlook Connector
- Using the Outlook Connector
- Outlook Connector Troubleshooting
Event & Webinar Integration Tools
- Create/Update & Cancel Webinars from Events
- Event Attendees as Webinar Registrants
- Event Speakers as Webinar Panelists
- Retrieve Webinar Data
- Authentication with ON24
- Create Webcasts from Events
- Event Attendees as Webcast Registrants
- Retrieve Webcast Data
- Retrieve Survey Data
- Engagement Hub Interactions
- Azure Active Directory
- Power BI
- Outreach Authentication
- Sync People to Outreach Prospects
- Sync Organisations to Outreach Accounts
- Sync Workbooks Opportunities to Outreach
- Sync Outreach Tasks/Calls/Meetings to Workbooks
- Sync Deleted Workbooks Records
- Outreach Email Events to Online Activities
- Scribe/Workbooks Connector
People & Organisations
- Introduction to People & Organisations
- De-duplication and Merge
- Using Postcode Lookup
- Data Enrichment
- Introduction to Reporting
- Reporting Explained
- Displaying reports within Record Views
- Displaying Reports
- Adding a Report view to a Dashboard
- Exporting Reports
- Advanced Reporting
- Introduction to Transaction Documents
- Credit Notes
- Customer Orders
- Supplier Orders
- Contract Management
- Introduction to System Administration
Users & Security
- User Groups
- Account Settings
- Licences & Modules
Email & Integration
- Email Settings
- API Keys
- Web to Case and Web to Lead
- Preference Centre
- MailChimp, Constant Contact & dotMailer
- Bank Account Validation
- Creating & Modifying Picklists
- Creating Custom Fields
- Report-based Custom Fields
- Linked Fields & Reference Fields
- Record Templates
- Form Layouts
- Customising relationships between parties
- Opportunity Stages
- Custom Records
- PDF Configuration
- Contact Support
Releases & Roadmap
- December 2020 Release
- September 2020 Release
- April 2020 Release
- January 2020 Release
- September 2019 Release
- February 2019 - Event Management Release
- January 2019 Release
- October 2018 Release
- May 2018 Release
- February 2018 Release
- January 2018 Release
- November 2017 Release
- September 2017 Release
- June 2017 Release
- March 2017 Release
- December 2016 Release
- August 2016 Release
- January 2016 Release
- Workbooks Glossary
Using HubSpot with Workbooks
HubSpot is a tool for managing your inbound marketing; you can use it with Workbooks as a source of leads.
When you set up synchronisation between HubSpot and Workbooks, you set up a bi-directional connection between the products: as your HubSpot contact data is created or modified it is copied over to Workbooks leads, and vice-versa. This is explained in detail towards the end of this page.
The synchronisation is achieved using a scheduled process which is configured with your HubSpot credentials. Setting this up requires you to:
- Be using the HubSpot Professional or HubSpot Enterprise product and have access to Workbooks Automation.
- Copy the "HubSpot Integration" script from the script library and configure a web process to install it.
- Create a number of custom fields to hold HubSpot data within Workbooks Sales Leads.
- Authorise Workbooks to access HubSpot on your behalf.
- Exclude any Workbooks leads from HubSpot sync that you do not need in HubSpot.
- Configure a scheduled process to run the synchronisation regularly.
- Monitor the synchronised leads.
You need to be logged into Workbooks as a user with System Administration capabilities which will be the user the synchronisation will run as.
Integration with Workbooks can only be achieved if you're using either the Professional or Enterprise edition of HubSpot.
You must also be using an edition of Workbooks which includes Automation; in practice, this means you cannot be using Workbooks Free Edition.
2. Copy the "HubSpot Integration" Script and run it as a Web Process
- Go to the Script Library (Configuration > Automation > Scripts) to take a copy of the HubSpot Integration script.
- Advanced users may choose to review the script's configuration section; by default, the most useful fields are propagated between the systems.
- Add a Web Process, give it a name such as HubSpot, and choose the HubSpot Integration script as the script to run. Click to Save the new process.
- A form appears which guides you through the next steps, starting with creating the required custom fields.
The form looks like this; here two custom fields which are necessary for the synchronisation process have not yet been created:
Create fields as prompted by the installation process (see below for more details).
The Web Process now prompts you to enter your HubSpot "Hub ID" and to allow Workbooks to access your HubSpot Contacts.
Set the HubSpot Exclude custom field to 'checked' (true) on any leads which you do not want synchronising into HubSpot. This might be all closed leads; use bulk update to achieve this.
- Add a Scheduled Process, called HubSpot Lead Sync and choose the HubSpot Lead Sync script as the script to run. Set the maximum time value to make sure you allow it up to 300 seconds each time it is run. Click to Save the new process.
- Set a schedule for the process to run - as regularly as you like; hourly during weekdays is generally frequently enough.
- Take a look at the Process Logs within the Automation area to check that the synchronisation is running. If the synchronisation stops a notification will appear in Workbooks.
7. Ongoing Maintenance
The synchronisation will now run indefinitely or until you remove access to your HubSpot system. A custom field on Sales Leads, HubSpot Conflict, is populated with the names of any fields whose values differ between Workbooks and HubSpot: periodically you may choose to review records where this is not blank and make them the same in both systems; having made such a change the next synchronisation cycle will resolve the conflict.
How Workbooks synchronises records with Hubspot
HubSpot integration runs through a series of phases:
- Installation: waiting for pre-requisites.
- Ready to synchronise for the first time.
- Workbooks to HubSpot Initial Synchronisation.
- HubSpot to Workbooks Initial Synchronisation.
- Workbooks to HubSpot Incremental Synchronisation.
- HubSpot to Workbooks Incremental Synchronisation.
- Idle: there is nothing left to do until the next synchronisation cycle, at which point the incremental synchronisation will be repeated.
The scheduled process does its work in batches of up to two minutes at a time so that other scheduled processes can also operate.
When the HubSpot web process runs during installation it creates a set of API Data containing the system configuration before it takes the user through creating a set of required custom fields. The key 'hubspot_custom_properties' defines a set of custom fields to be created in the HubSpot system. The key 'hubspot_field_mapping' defines the mapping between Workbooks and HubSpot fields.
These custom fields required by the integration, and the user is prompted to create them by the HubSpot web process:
- HubSpot ID - an indexed integer number field.
- HubSpot Source - a text field of at least 50 characters.
- HubSpot Profile - a URL field of 255 characters.
- HubSpot Score - an indexed integer number field.
- HubSpot Conflict - an indexed text field of 255 characters.
- HubSpot Exclude - a checkbox field.
Some field mappings are special:
- Email address and HubSpot ID
Used to match Workbooks Leads with HubSpot Contacts. Where a match exists, the records are considered to be equivalent and the process will attempt to synchronise their contents.
- 'HubSpot Exclude'checkbox
If set on a Workbooks Lead then that record will not be propagated to HubSpot. However, if a change happens in a matching HubSpot Contact then it will propagate back to Workbooks and the 'HubSpot Exclude' field will be cleared. Hence one strategy to deploy the Workbooks/HubSpot integration is to start by setting 'HubSpot Exclude' to true on all Sales Leads in Workbooks.
- HubSpot Conflict
This is maintained as a list of any Workbooks field names for which Workbooks and HubSpot differ in that field and its value has already been set. This is because there is no guarantee that subsequent data from HubSpot is better than earlier data: a form may be filled in with poor quality (bogus, wrong, or just erratic) data on subsequent occasions as the user gets bored with form-filling. This field is cleared automatically during subsequent synchronisation cycles if field values converge again.
- Newly-created Workbooks Sales Leads
These are associated with the 'HubSpot Leads' marketing campaign if it exists or with another campaign named by the 'Marketing Campaign Name' scheduled process parameter. HubSpot Contacts with no name fields (first name or last name) are ignored.
If a Workbooks Lead is deleted then any associated HubSpot Contact will also be deleted.