Workbooks comes pre-built with a number of different Record types, such as People, Organisations and Cases. However, it is also possible to create your own Custom Record Types. These Custom Records have the same functionality as standard Records within Workbooks, such as the ability to create Custom Fields, Form Layouts, Reports and Import them into your database.

Custom Records provide all you need to create records that do not fit into the structure of existing Record Types. This means that rather than creating a new Record Template or Form Layout to differentiate Records, you can create completely separate Records.

For example you may choose to create a Custom Record for:

• Assets - to store all the details of the assets, relate them to the relevant Person or Organisation, and relate to a Product.
• Sales Targets - to store this year’s target revenue for each customer against an Organisation Record, allowing you to keep track of all targets over the years and easily report on them.
• Internal Project - to differentiate from a customer support case, or to act as a Parent Record for Cases.

Custom Records are available to all Customers that have a CRM Professional or Business Professional licence, or alternatively it can be added to your account as an extension.