WESS Troubleshooting

Welcome to the Workbooks Exchange Server Sync (WESS) troubleshooting guide. This guide should be used if you have received any errors when using the WESS. We have further information about what the WESS is and how you use it on our Exchange Server Sync knowledge base page.

ActiveRecord::RecordNotSaved

Failed WESS Provisioning. Please try again in 5 minutes.

Unable to see WESS Configuration in Preferences/ Configuration menu

Synchronisation was disabled due to an authorisation error

Your Password has expired, please change it before continuing

‘COM object that has been separated from its underlying RCW cannot be used.’

‘500 Bad response’ message being received when trying to set up the WESS

Access is not permitted from this location’ Error message received by the WESS.

Past Meetings in Outlook are not syncing to Workbooks