Knowledgebase articles
- Welcome to the Knowledge Base
- Introduction
- Training
- Getting Started
- Preferences
- Activities
- Cases
- Forecasts & Quotas
- Importing Data
- Leads
- Marketing
- Introduction to Marketing
- Marketing Campaigns
- Mailing Lists
- Products
- Mailshots
- Upload Library
- Templates
- Event Management
- Compliance Records
- Spotler Integration
- What is Spotler?
- Navigating your Spotler homepage
- GatorMail
- GatorLeads / Web Insights
- Tracking Code
- Setting up the Plugin
- Viewing Web Insights Data on your Form Layouts
- Domain Names and Online Activities
- Reporting incorrect Leads created through Web Insights
- Reporting on Web Insights data
- Using UTM Values
- Why aren’t Online Activities being created in the database?
- Why is GatorLeads recording online activities in a foreign language?
- GatorSurvey
- GatorWorkflow
- GatorPopup
- Opportunities
- Integrations
- Mapping
- Electronic Signing Tools
- Creditsafe Integration
- Zapier
- Introduction to Zapier
- Available Triggers and Actions
- Linking your Workbooks Account to Zapier
- Setting up Zaps
- Posted Invoices to Xero Invoices
- Xero payments to Workbooks Tasks
- New Case to Google Drive folder
- New Case to Basecamp Project
- New Workbooks Case to JIRA Ticket
- Jira Issue to new Case
- 123FormBuilder Form Entry to Case
- Eventbrite Attendee to Sales Lead and Task
- Facebook Ad Leads to Sales Leads
- Wufoo Form Entry to Sales Lead
- Posted Credit Note to Task
- QuickBooks Online
- Survey Monkey responses to Tasks
- Multistep Zaps
- Email Integrations
- Email Dropbox
- Workbooks Exchange Server Sync
- Workbooks Outlook Connector
- RevenueGrid Intelligence and Engage
- Event & Webinar Integration Tools
- GoToWebinar
- ON24
- Microsoft Office
- Outreach
- Installation
- Outreach Authentication
- Sync People to Outreach Prospects
- Sync Organisations to Outreach Accounts
- Sync Workbooks Opportunities to Outreach
- Sync Tasks/Activities from Workbooks to Outreach
- Sync Outreach Sequences to Workbooks
- Sync Outreach Sequence States to Workbooks
- Sync Outreach Sequence Step Numbers to Workbooks
- Sync Prospects/Accounts/Opportunities from Outreach to Workbooks
- Sync Outreach Tasks/Calls/Meetings to Workbooks
- Scribe/Workbooks Connector
- RingCentral
- Auditing
- Comments
- People & Organisations
- Reporting
- Introduction to Reporting
- Using Reports
- Introduction to Charts
- Exporting Reports
- Advanced Reporting
- Report Snapshots
- Dashboards
- Transaction Documents
- Introduction to Transaction Documents
- Displaying & Adding Transaction Documents
- Copying Transaction Documents
- Transaction Documents Fields Help
- Transaction Documents Line Items Help
- Printing & Sending Transaction Documents
- Managing Transaction Document Currencies
- Managing Transaction Document Statuses
- Setting a Blank Default Currency on Transaction Documents
- Credit Notes
- Customer Orders
- Invoices
- Quotations
- Supplier Orders
- Contract Management
- Sagelink
- Introduction to Transaction Documents
- Auditing
- Configuration
- Introduction to System Administration
- Users & Security
- Preferences
- Database
- Accounting
- Email & Integration
- Customisation
- Creating & Modifying Picklists
- Theme
- Record Types
- Creating Custom Fields
- Report-based Custom Fields
- Linked Fields & Reference Fields
- Record Templates
- Form Layouts
- Customising relationships between parties
- Opportunity Stages
- Custom Records
- Automation
- Contact Support
- Releases & Roadmap
Displaying & Adding People
It is possible to create new People from the People Landing Page, or from the Person tab of an Organisation so that it automatically populates the Employer.
Clicking on Start > People displays the People Landing Page.
By default, the People Landing Page gives you a choice of views:
- My People – a subset of the All People view showing a list of those People records that are either assigned to you or that you are watching.
- All People – all the People records on your database.
- Employees – all the People on your database that have been classified as employees of your Own Organisation.
You can customise the appearance of this (and any other) Landing Page including grouping, filtering and saving views. For more information on customising views click here.
Tip
Always search the database before adding new records to avoid duplications.
To create an individual Person record, either:
- Click Start > People > New Person; or:
- Click Start > New > Person.
Either option will bring up the new Person data form for completion. When completing the form, remember the following:
- The Name field is for the Person’s full name. Workbooks then auto-populates the First Name and Last Name fields based on this information, as well as the Salutation field.
- The Assign to field will default to show — Me — (ie, you!) but if appropriate, you can reassign it to another Workbooks user using the dropdown picklist.
If you want to link the Person to an Organisation as an employee, there must be a record for that Organisation on your database. You can populate the Employer field by:
- Starting to type its name in the Employer field, which will generate a list of possible Organisations to choose from.
- Clicking on the binoculars to open a Search window. If you find the right Organisation you can click on it, which will populate the Employer field. If the Organisation doesn’t exist you can click on New Organisation in the top left-hand corner of the Search dialogue window, which opens a new blank Organisation record for you to complete. When you click Save & Close, the Organisation name will appear in the Employer field.
Alternatively it is possible to create the Person from the relevant Organisation by opening the ‘People’ tab and clicking New Employee; this will automatically populate the ‘Employer’ field on the Person record with the name of the Organisation that you created it from, and copy across the Employer’s contact details into the contact details on the Person record.
If you want to use the same address details for the Person that are in the database for the employer Organisation, simply click Copy details from employer. This will populate the Street Address, Town or City, County/State, Postcode/Zipcode, Country, Telephone and Fax numbers with the data from the equivalent fields on the Organisation record.
When you’ve completed the form click Save & Close. This record now forms part of your database and will appear in the My People and/or All People view (depending on whether or not you have chosen to Watch the record).