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Authenticating your Exchange Sync Profile
Last updated : 25th September 2025
Sometimes, the Exchange Sync may require a User to authenticate their Email client credentials. If this is the case, a system admin will see the following error on the Exchange Sync Configuration database:
To resolve this, the User will need to follow these steps:
1. Click on your initial or profile photo
2. Click “Preferences”
3. Click “Integration”
4. Click “Exchange Sync”
5. Click “Refresh”
6. Enter your email credentials
7. Click “Connect”
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