At Workbooks we pride ourselves on the quality of our support and work hard to help in resolving any issues as quickly and effectively as possible.
Our support desk is open Monday to Friday (excluding Bank Holidays) from 09:00 to 17:00 (UK time).
Your options for obtaining support depend on the Edition of Workbooks you are using, as described below.
Paid-for Editions of Workbooks Business or Workbooks CRM Licences
Customer Support Portal
All Workbooks customers are entitled to have two Authorised Support Contacts for their account (for the first 50 licensed users - thereafter it's one additional Authorised Support Contact for every additional 50 licensed users). Authorised Support Contacts should register to use our online Customer Support Portal using the link in the automated registration email they receive. Having registered, Authorised Support Contacts can log cases via our Customer Support Portal. The benefits of using the portal include:
- allowing you to view correspondence for all Cases raised by your organisation, including those that other Authorised Support Contacts have raised. This can be helpful in providing you with information on previously resolved Cases which you can use to resolve similar issues;
- it is accessible anywhere on the web as long as you have registered and are a current Authorised Support Contact;
- email notifications keep you up-to-date with the current progress right through to resolution.
You can find the Customer Support Portal by navigating to: www.workbooks.com/support-portal. Remember, you will only be able to login if you are an Authorised Support Contact for your organisation and you've received a registration email and have activated the link it contains.
Using the portal is our recommended way of logging cases with the support team. To find out more about how to use the portal, watch the video available to the right of the Case icon above.
Other Communication Methods
If you are currently an Authorised Support Contact for an organisation subscribed to a paid-for edition of Workbooks you can create a new support Case using the form here remembering to include as much information as possible.
Alternatively, you can email email@example.com or call +44 (0) 118 3030 101.
PLEASE NOTE: For data protection reasons, the support team is only able to address issues logged by an Authorised Support Contact. If you are not such a contact, please direct your query to the right person/people within your organisation who can raise the issue with our team. Thank you for your understanding. We recommend that any Authorised Support Contacts have a good understanding of your implementation, coupled with System Administrator capabilities so that they are able to make any required changes within your database to assist with the resolution of issues.
If you are using the 30-day trial of Workbooks and have a query that you haven't been able to resolve using our Knowledge Base and/or Forum posts, please contact firstname.lastname@example.org providing as much detail as possible about your enquiry.
First please take a look at the extensive resources online where you will find the answers to most questions about Workbooks.
- Check out the articles here in the Knowledge Base.
- Search for an answer in the Forum: someone else may already have provided a solution to your question.
Workbooks is a big product with a lot of features: do you need training? Our online Training Videos are a great place to start, or you can contact us to arrange a training course.
Workbooks Quickstart packs
Our standard support service is not a replacement for having your own System Administrator who is able to configure the system and support your users. If you would like to use the Workbooks support team for system administration tasks which would not be covered by the standard support service please take a look at our Quickstart packs.