After the Outreach Plugin is installed within your Workbooks instance, a Scheduled Process is created called Outreach Maintain Mapping Process. 

By default, this process is scheduled to run once per day. For the initial installation and before you can use the integration, you'll first need to authenticate an Outreach account with Workbooks, then click “Run Now” on this process. 

This Scheduled Process is responsible for creating Webhooks in Outreach. The Webhooks syncs changes from Outreach to Workbooks as they happen for Tasks, Calls and Emails. The Webhook is not visible in the Outreach UI but is created and maintained by the integration. If you remove your account at any time from Workbooks, then these Webhooks are automatically deleted.

API data records are also created to map key information from Outreach to Workbooks and allow the Webhook to function. The records created are as follows:

• Task Priorities
• Task Themes (Task Types)
• Call Dispositions
• Call Purposes
• Opportunity Stages
• Users
• Outreach Metadata (field names, data types etc)

After the initial run, this process can run once per day, and it will sync any configuration changes to Workbooks automatically and make them available to the integration.