Disabling User access from your Account

There is a best practice method for removing access to an account for a User. This will automatically remove their access from all Databases on that account. If you want to learn how to remove access to a specific Database, please click here. 

To remove someone's access from an account (for example, if someone has left your organisation) click Start > Configuration > Users & Security > Users to bring up a Landing Page showing all of the Users past and present:

From this View, locate the User from whom you'd like to remove Workbooks access:

The two highlighted sections show where the record needs to be updated. Untick the Login enabled checkbox and change the Allocated Edition to 'No Edition (login denied)'. 

If the User has any Allocated Extensions, it will also be necessary to remove these, so that they can be allocated to other active Users, for example: Outlook Connector, Audit, etc.

You have now fully deactivated your User. The User should appear in the Landing Page as shown below:

More details on how to manage User licences more effectively, and keeping within the allocated limits, can be found in Licences & Modules or by clicking here.

Disabling User access to a specific Database

To remove someone's access to a particular Database, for example, a test Database, click Start > Configuration > Users & Security > Users to bring up a Landing Page showing all Users past and present. Select the User that Database access needs to be disabled for, then click on the Database tab which will show all Databases they have access to:

Against each Database is a red circle with a white cross. Clicking this will disable access to that particular Database. Once clicked, you will be asked to confirm the action:

Access to the Database will be removed immediately.