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Authenticating your Mail Sync Profile
Last updated : 29th July 2026
Sometimes, the Mail Sync may require a User to authenticate their Email client credentials. If this is the case, a system admin will see the following error on the Mail Sync Configuration database:
To resolve this, the User will need to follow these steps:
1. Click on your initial or profile photo
2. Click “Preferences”
3. Click “Integration”
4. Click “Mail Sync”
5. Click “Refresh”
6. Enter your email credentials
7. Click “Connect”
Note
If you click 'Refresh' and the new window asking for your email credentials doesn't open, please ensure the pop-up blocker is disabled in your browser and try repeating these steps again.
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