- Welcome to the Knowledge Base
- Introduction
- Training
- Getting Started
- Preferences
- Activities
- Cases
- Forecasts & Quotas
- Importing Data
- Leads
-
Marketing
- Introduction to Marketing
- Marketing Campaigns
- Mailing Lists
- Products
- Mailshots
- Upload Library
- Templates
- Event Management
- Compliance Records
-
Spotler Integration
- What is Spotler?
- Navigating your Spotler homepage
- GatorMail
-
GatorLeads / Web Insights
- Tracking Code
- Setting up the Plugin
- Viewing Web Insights Data on your Form Layouts
- Domain Names and Online Activities
- Reporting incorrect Leads created through Web Insights
- Reporting on Web Insights data
- Using UTM Values
- Why aren’t Online Activities being created in the database?
- Why is GatorLeads recording online activities in a foreign language?
- GatorSurvey
- GatorWorkflow
- GatorPopup
- Opportunities
-
Integrations
- Mapping
- Electronic Signing Tools
- Creditsafe Integration
-
Zapier
- Introduction to Zapier
- Available Triggers and Actions
- Linking your Workbooks Account to Zapier
-
Setting up Zaps
- Posted Invoices to Xero Invoices
- Xero payments to Workbooks Tasks
- New Case to Google Drive folder
- New Case to Basecamp Project
- New Workbooks Case to JIRA Ticket
- Jira Issue to new Case
- 123FormBuilder Form Entry to Case
- Eventbrite Attendee to Sales Lead and Task
- Facebook Ad Leads to Sales Leads
- Wufoo Form Entry to Sales Lead
- Posted Credit Note to Task
- QuickBooks Online
- Survey Monkey responses to Tasks
- Multistep Zaps
-
Email Integrations
- Email Dropbox
- Workbooks Exchange Server Sync
- Workbooks Outlook Connector
- RevenueGrid Intelligence and Engage
-
Event & Webinar Integration Tools
- GoToWebinar
- ON24
- Microsoft Office
-
Outreach
- Installation
- Outreach Authentication
- Sync People to Outreach Prospects
- Sync Organisations to Outreach Accounts
- Sync Workbooks Opportunities to Outreach
- Sync Tasks/Activities from Workbooks to Outreach
- Sync Outreach Sequences to Workbooks
- Sync Outreach Sequence States to Workbooks
- Sync Outreach Sequence Step Numbers to Workbooks
- Sync Prospects/Accounts/Opportunities from Outreach to Workbooks
- Sync Outreach Tasks/Calls/Meetings to Workbooks
- Scribe/Workbooks Connector
- RingCentral
- Auditing
- Comments
- People & Organisations
- Projects
-
Reporting
- Introduction to Reporting
- Using Reports
- Charts
- Exporting Reports
- Advanced Reporting
- Report Snapshots
- Dashboards
-
Transaction Documents
-
Introduction to Transaction Documents
- Displaying & Adding Transaction Documents
- Copying Transaction Documents
- Transaction Documents Fields Help
- Transaction Documents Line Items Help
- Printing & Sending Transaction Documents
- Managing Transaction Document Currencies
- Managing Transaction Document Statuses
- Setting a Blank Default Currency on Transaction Documents
- Credit Notes
- Customer Orders
- Invoices
- Quotations
- Supplier Orders
- Contract Management
- Sagelink
-
Introduction to Transaction Documents
- Auditing
-
Configuration
- Introduction to System Administration
- Users & Security
- Preferences
- Database
- Accounting
- Email & Integration
-
Customisation
- Creating & Modifying Picklists
- Theme
-
Record Types
- Creating Custom Fields
- Report-based Custom Fields
- Linked Fields & Reference Fields
- Record Templates
- Form Layouts
- Customising relationships between parties
- Opportunity Stages
- Custom Records
- Automation
- PDF Configuration
- Contact Support
- Releases & Roadmap
Email Accounts
Note: Normally a user would set up their own email account as it requires their password. If the System Administrator has set up the Email Account but the required users cannot see it, it may be because it has not been shared with them. The System Administrator will need to open the Email Account and share it using the 'Sharing' button.
Whilst you can use Workbooks without entering an email address you will not be able to use some functions. For example, you will not be able to send emails via Workbooks which also means you will not be able to use the scheduled emails function, which can include reports created in Workbooks.
Your System Administrator may already have set up an Email Account and shared it with you. To see if any have been created, click Start > Preferences> Email > Email Accounts. You can click on the row to open the record and see what settings have been applied.
To set up a new Email Account, click New Email Account. Complete the form that appears. The compulsory fields are Email Address, Mail Server Name and Port. You can also populate the Display Name field with the name you'd like the recipient of the email to see.
You may need to speak to your System Administrator to get the details of the Server name and Port. The server name tells Workbooks which server to contact to send email; it's either a DNS name (something like mail.mycompany.com) or an IP address (four numbers separated by dots) . The available ports are 25, 465 and 587. This is set to 25 by default, but you should check which port your Email Server uses; for example, Gmail uses port 587.
You should also ensure to tick the 'The server uses a secure connection (SSL, TLS)?' tickbox if necessary. If the Email Server allows for encryption, then Workbooks will support that to ensure a secure connection.
Alternatively, you can set this up to authenticate via Office 365. Simply select this option from the dropdown and then sign into the popup using your 365 credentials.
Tip
When a recipient responds to an email sent from an alias address by clicking reply, the response will be sent to the alias address and not to the email inbox associated with your login credentials.
Your server almost certainly requires authentication before sending email, so you'll need to complete the Username and Password fields.
The password will show as blanking spaces / black dots. This is to indicate that a password has been entered. This has not been hard coded into the field as that would be security risk but is more of a visual aid to user to show a password is entered. E.g.
When you click Save, a new tab called Addresses appears, which shows any email addresses (aliases) that have been set up on this account. Some mail servers allow multiple email addresses to be associated with one account (Gmail, for example). If your server allows this, you can add new addresses by clicking New Email. More typically however, you should set up a different email account for each email address.
For information on specifying a 'from' address when sending emails, click here.