- Welcome to the Knowledge Base
- Introduction
- Training
- Getting Started
- Preferences
- Activities
- Cases
- Forecasts & Quotas
- Importing Data
- Leads
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Marketing
- Introduction to Marketing
- Marketing Campaigns
- Mailing Lists
- Products
- Mailshots
- Upload Library
- Templates
- Event Management
- Compliance Records
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Spotler Integration
- What is Spotler?
- Navigating your Spotler homepage
- GatorMail
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GatorLeads / Web Insights
- Tracking Code
- Setting up the Plugin
- Viewing Web Insights Data on your Form Layouts
- Domain Names and Online Activities
- Reporting incorrect Leads created through Web Insights
- Reporting on Web Insights data
- Using UTM Values
- Why aren’t Online Activities being created in the database?
- Why is GatorLeads recording online activities in a foreign language?
- GatorSurvey
- GatorWorkflow
- GatorPopup
- Opportunities
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Integrations
- Mapping
- Electronic Signing Tools
- Creditsafe Integration
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Zapier
- Introduction to Zapier
- Available Triggers and Actions
- Linking your Workbooks Account to Zapier
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Setting up Zaps
- Posted Invoices to Xero Invoices
- Xero payments to Workbooks Tasks
- New Case to Google Drive folder
- New Case to Basecamp Project
- New Workbooks Case to JIRA Ticket
- Jira Issue to new Case
- 123FormBuilder Form Entry to Case
- Eventbrite Attendee to Sales Lead and Task
- Facebook Ad Leads to Sales Leads
- Wufoo Form Entry to Sales Lead
- Posted Credit Note to Task
- QuickBooks Online
- Survey Monkey responses to Tasks
- Multistep Zaps
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Email Integrations
- Email Dropbox
- Workbooks Exchange Server Sync
- Workbooks Outlook Connector
- RevenueGrid Intelligence and Engage
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Event & Webinar Integration Tools
- GoToWebinar
- ON24
- Microsoft Office
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Outreach
- Installation
- Outreach Authentication
- Sync People to Outreach Prospects
- Sync Organisations to Outreach Accounts
- Sync Workbooks Opportunities to Outreach
- Sync Tasks/Activities from Workbooks to Outreach
- Sync Outreach Sequences to Workbooks
- Sync Outreach Sequence States to Workbooks
- Sync Outreach Sequence Step Numbers to Workbooks
- Sync Prospects/Accounts/Opportunities from Outreach to Workbooks
- Sync Outreach Tasks/Calls/Meetings to Workbooks
- Scribe/Workbooks Connector
- RingCentral
- Auditing
- Comments
- People & Organisations
- Projects
-
Reporting
- Introduction to Reporting
- Using Reports
- Charts
- Exporting Reports
- Advanced Reporting
- Report Snapshots
- Dashboards
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Transaction Documents
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Introduction to Transaction Documents
- Displaying & Adding Transaction Documents
- Copying Transaction Documents
- Transaction Documents Fields Help
- Transaction Documents Line Items Help
- Printing & Sending Transaction Documents
- Managing Transaction Document Currencies
- Managing Transaction Document Statuses
- Setting a Blank Default Currency on Transaction Documents
- Credit Notes
- Customer Orders
- Invoices
- Quotations
- Supplier Orders
- Contract Management
- Sagelink
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Introduction to Transaction Documents
- Auditing
-
Configuration
- Introduction to System Administration
- Users & Security
- Preferences
- Database
- Accounting
- Email & Integration
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Customisation
- Creating & Modifying Picklists
- Theme
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Record Types
- Creating Custom Fields
- Report-based Custom Fields
- Linked Fields & Reference Fields
- Record Templates
- Form Layouts
- Customising relationships between parties
- Opportunity Stages
- Custom Records
- Automation
- PDF Configuration
- Contact Support
- Releases & Roadmap
September 2022 Release
Release date: 24th September 2022
This release mostly focuses on improving that new 'Clean' theme further, including the addition of Dark Mode
Final Reminder - Classic Theme is going
In this release, the Classic Theme will be fully removed. Anyone that is still using the Classic Theme will be moved over onto our new Clean Theme by default, but you will still have the choice of changing to the Modern Theme if you prefer, via your Preferences.
NEW Dark Mode - BETA
Please continue to provide our Support Team with your feedback on the new Clean Theme – we’ve already introduced some changes based on your input.
The biggest change in this release is the addition of a Dark Mode. This will be in beta initially, so again, we’d love it if you could give us your feedback.
You can turn on the new Clean Theme and Dark Mode in your Preferences.
Reporting and Dashboard Changes
There are a few small changes we’ve made to reports and dashboards to improve usability, make better use of screen space, and add more functionality.
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The ‘Open in a new window’ button on Dashboard Report elements has been enhanced to give you more of the options you want. It is now possible to jump straight into Run or Edit Mode of the report (note – this will depend on your permissions).
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Drilling into a report will now collapse the filters to a single line summary, to save space on your screen. Clicking on this summary will expand the filters to still allow them to be edited.
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Reports added to Dashboards will now have ‘Auto-size all columns’ turned on by default. This means that column sizes are adjusted to fit better into the dashboard elements, and reduces the need for the horizontal scroll bar. You can still turn this off again when in configuration mode for the Dashboard Element.
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The “Wrap column headers” setting will be turned on for all reports.
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New Target Set Criteria have been added, to help you only show data for the current Year To Date.
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A new Sort As option has been added to the Advanced Settings for Report Columns. This is to help you fix the sort order of columns that contain a value like a Month Name, so that they sort in calendar order instead of alphabetically.
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The Report Editor now allows Report Parameters to be defined for a Report. These can be useful for improving performance in certain circumstances, like Report Cells on your records. Please ask Support for assistance if you think this could be useful, or read more on our Knowledge Base.
Other Interface Changes
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For users with access to multiple databases, switching between databases has become far easier as you no longer need to re-enter your credentials. When you logout, you will now get an option to change database, which will take you straight to the Database Selection screen:
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We've applied some of the dynamic behaviour from phones and tablets to desktops – if a Landing Page or Report window is adjusted below a certain width, the side panel will collapse out of the way. You can still show the menu again by clicking the button in the top left, and the menu will then hover over the grid.
Some other small changes
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Amending Email Accounts in Workbooks will no longer require the password to be re-entered each time.
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The ‘Add New’ button on DLI tabs will now also show when the View is in ‘Edit Grid’ mode.
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The Assigned To column is now available to be displayed on People and Organisation Tabs.
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The Document Currency field can be set to blank in Record Templates, allowing you to force users to pick the currency on their Transaction Documents instead of using the default. For some, this can help reduce the number of transactions created in the wrong currency.