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Authenticating your Mail Sync Profile
Last updated : 10th March 2026
Sometimes, the Mail Sync may require a User to authenticate their Email client credentials. If this is the case, a system admin will see the following error on the Mail Sync Configuration database:
To resolve this, the User will need to follow these steps:
1. Click on your initial or profile photo
2. Click “Preferences”
3. Click “Integration”
4. Click “Mail Sync”
5. Click “Refresh”
6. Enter your email credentials
7. Click “Connect”
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