An overview of the ways of raising a Case, the available Case fields and the Landing Page Views
Workbooks enables you to create Cases for support tickets and projects. When logging a Case, you can prioritise by urgency and track progress. This will allow you to manage the support team's time effectively and highlight any customer service or support issues. Cases generated by Email to Case, Web2Case or the Case Portal will automatically appear in Workbooks.
In Cases, you can: