Using Activities

- Using Activities

Displaying Activities

Activities that have already been created can be accessed from within the record they're related to and are also grouped together on the Activities Landing Page, which you can access by clicking on Start > Activities.

By default, the Activities Landing Page gives you a choice of views, including:

To open any of the records displayed in the views above, hover over the row until it becomes underlined, then click on it once.

You can customise the appearance of this (and any other) Landing Page including grouping, filtering and saving views.  For more information on customising views click here.

 

Creating Activities

The most common way to add an Activity is to create it from within the specific record relating to the Activity.  For example, adding an Activity to a specific Person, Organisation, Opportunity, and so on.  (You can also add an Activity without opening a specific record by clicking Start > New and choosing the appropriate Activity from the list that appears.)

In the main tab of record for which you want to create an Activity, click New > Task. This will allow you select a task that you want to schedule for the future. Alternatively, open the Activity tab and choose Schedule an Activity to create an Activity that is due to take place in the future or Record an Activity to create an Activity that has already taken place.

From the dropdown menu, choose the type of Activity you want to schedule or record (ie, Task, Phone Call, To-do or Meeting).

NOTEIf you've created the Activity against a Person record, you'll see their name under Primary contact details.

Complete the form that appears with as much information as you can, bearing in mind the following:

  • Assigned to - the Activity will automatically be assigned to you but you can assign it to someone else using the dropdown picklist next to Assigned to.  Assigning a record to someone else triggers a notification to be sent to that user (provided that they haven't switched off their notifications).
  • Reminder - you can schedule a reminder for yourself, which will make a popup notification appear within Workbooks at the allotted time (depending on your choice of notification settings within Preferences).  NOTEReminders only work for the user who has set them, ie, if you assign an Activity to another user any reminder you've set will NOT popup for them.  As above, they'll receive a notification that the Activity has been assigned to them, which they can open and then add their own reminder, if they wish.
  • Description - you can enter more information about this activity and format the text in this field using the formatting tools above the text box.
  • Status - giving an Activity a Status of Complete will automatically populate the Completed Date with the date on which you changed the Status.  It's important to mark Activities as Complete to stop them appearing in your Open Activities view.

In addition, remember that you can attach files to the Activity within the Files tab and link the Activity to other records within the Related Items tab.

NOTE:  Activities are automatically linked to the Primary Contact's Person record.  In addition, if the Primary Contact is lined to an employer the Activity will also be linked to that employing Organisation.  If you create an Activity from within an Opportunity record, you'll see a Link to Customer checkbox.  If the Primary Contact for the Activity works for a different Organisation from the Prospective Customer on the Opportunity, you can tick this checkbox to link the Activity to the Prospective Customer Organisation record.

You can also send an Email from an Activity by clicking Send Email.  The Email will automatically be linked to the Activity within the Related Items tab.

Phone Calls

If you use a VOIP telephone system you can use Workbooks to link directly to it and dial the number.  You can also specify that Workbooks automatically logs a phone call activity.  To dial a number automatically, simply click on the Call this number ... icon next to the Telephone field.  You'll be offered two options:  

  • Call the number, and
  • Call the number & record a phone call.

Both options will trigger your VOIP client to dial the number.  The second option not only dials the number but also generates a Workbooks Phone Call activity for you.

You can also trigger your VOIP client to dial a phone number from within a grid - clicking on the number will automatically dial the number or you can right click which will give you the options described above.

NOTE:  If you haven't specified a country code, Workbooks will 'assume' the number is a UK number.  If you have specified a country code, remember to remove the leading zero from the number.

Closing Activities

When you've entered your Activity you can use the buttons at the top of the record as follows:

  • Save & Close - to save and close the Activity;
  • Save - to save the Activity and leave the record open;
  • Actions - to close the Activity (setting the Status to Complete), choose Complete;  to close the Activity (setting the Status to Complete) and create a follow-on Activity, choose Complete & follow-on Activity;  to close the Activity (setting the Status to Complete) and create a follow-on Meeting, choose Complete & follow-on Meeting.