- Welcome to the Knowledge Base
- Supported browsers
- Landing Pages
- HTML Editor
- Welcome Messages & Bulletins
- Exporting Data
- Multi Language
- Notifications & Reminders
- Forecasts & Quotas
- Introduction to Importing
- Preparing your Import Data
- Workbooks Import Wizard
- Managing your Imports
- Mailing Lists
- Marketing Campaigns
- Upload Library
Workbooks Web Insights
- Tracking Code
- Setting up the Plugin
- Viewing Web Insights Data on your Form Layouts
- Domain Names and Online Activities
- Reporting incorrect Leads created through Web Insights
- Reporting on Web Insights data
- Using UTM Values
- Why aren’t Online Activities being created in the database?
- Why is GatorLeads recording online activities in a foreign language?
- Using HubSpot with Workbooks
- GatorMail Integration
- People & Organisations
- Introduction to Reporting
- Displaying Reports
- Creating Reports
- Reporting Explained
- Emailing Scheduled Reports
- Sharing Reports
- Using Calculated Columns
- Displaying reports within Record Views
- Audit Reporting
- Compliance Record
- Data Enrichment
- Introduction to Transaction Documents
- Credit Notes
- Customer Orders
- Supplier Orders
- Contract Management
- Adobe Sign Integration
- Introduction to Zapier
- Available Triggers and Actions
- Linking your Workbooks Account to Zapier
Setting up Zaps
- Posted Invoices to Xero Invoices
- Xero payments to Workbooks Tasks
- New Case to Google Drive folder
- New Case to Basecamp Project
- Jira Issue to new Case
- New Workbooks Case to JIRA Ticket
- Wufoo Form Entry to Sales Lead
- Eventbrite Attendee to Sales Lead and Task
- Facebook Ad Leads to Sales Leads
- Posted Credit Note to Task
- Survey Monkey responses to Tasks
- Multistep Zaps
- Outlook Connector
- Exchange Server Sync
- Workbooks Mobile Client
- Introduction to System Administration
Users & Security
- User Groups
- Account Settings
- Licences & Modules
Email & Integration
- Email Settings
- API Keys
- Web to Case and Web to Lead
- Preference Centre
- MailChimp, Constant Contact & dotMailer
- Postcode Lookup
- SharePoint Integration
- Bank Account Validation
- Creating & Modifying Picklists
- Creating Custom Fields
- Report-based Custom Fields
- Record Templates
- Form Layouts
- Customising relationships between parties
- Opportunity Stages
- PDF Configuration
- Releases & Roadmap
- Workbooks Glossary
- Contact Support
Using Domain Names and Online Activities
Web Insights uses two additional record types to enable the integration to work. These are listed below;
Domain Name records are used to record the Domain Name for an Organisation. An Organisation can have multiple Domain Names, such as workbooks.com, workbooks.co.uk.
Note: A Domain Name record cannot be assigned to a Lead and an Organisation record (it has to be one or the other).
How are they populated?
Domain Name records will be automatically created when the Domain Name field on an Organisation or Lead record is populated. The Domain Name field is also automatically populated based on the website address completed on the Organisation or Lead record. Therefore, it is important that the website address is populated for as many records as possible.
How are they used?
Web Insights uses the Domain Name records to determine whether a Lead being brought in from GatorLeads already exists in Workbooks. Therefore, it is important to ensure that the Domain Name field is populated on Leads and Organisations. Otherwise, new Leads will be created for already existing Leads and Organisations in your database, creating duplicates.
If the Organisation already exists in Workbooks (and the Domain Name is completed), it will list all of the pages they have visited on your website within Online Activity records (below).
What if the Domain Name is wrong or linked to the wrong record?
The Domain Names are populated automatically based on the website, but if it is wrong, then you should manually amend this to be the correct one. If a new Lead has already been completed for an Organisation that already exists, then you should open the Domain Name record associated to that Lead, remove the Lead Name, and select the Organisation it actually belongs to.
All future Online Activities will then be recorded against the Organisation rather than the Lead. It is up to you what you do with the Lead record created, you can either Delete it, or Convert it and then merge it as a Duplicate with the existing Organisation.
A new Online Activity is created for every page visited on your website and will include various Insights data such as:
- The type of Activity (page view, download, web form submission)
- The Referrer URL (which page or website was used to get to this one)
- Which page was visited
- The Score for that page
- Which record it has been linked to
If you have added the additional tracking code to track individuals on your site, the Online Activity will display the email address for the Person who has been on your site, and link it to that Person record too. If the Person record doesn’t exist, a new Lead record will be created for you.
Alternatively, if you have not added the additional tracking code, the Online Activity will display the Domain Name of the organisation that has been on your site, and it will be automatically linked to that Domain Name record, and to the Organisation or Lead record.
Similar to other record types, Online Activities have a Landing Page view, where you can filter and save new Views. You can find this within Start > Marketing > Online Activities.