Customise your view of the Contracts Line Items grid in a Case so as to see easily the Start and End Dates and Status of individual Line Items.
Contracts can be used in conjunction wi ...
Clicking on Start > Finance > Customer Contracts displays the Customer Contracts Landing Page.
The Customer Transactions Landing Pages displays a choice of views:
To open any of the records displayed in the views above, hover over either the Customer Contract Reference or Name field until it becomes underlined and click on it.
To create a Customer Contract you can:
NOTE: You can create custom fields for your Contract Line items to record details such as the serial number of a piece of equipment, the consultant delivering a particular service, the location of the product and so on. If you make these fields 'searchable' it provides a really quick way to find specific items within a Contract.
If you want to copy Line Items from an existing Transaction Document, remember to activate the Start and End Date columns in the Line Item grid first.
Initially the Contract is given a status of Draft and the Line Items are given a status of Inactive. To activate the Contract, click Save & Complete. If the Contract is in date (ie, the current date falls within the Start and End dates of the Contract), the Contract will show a status of Active.
Similarly, Line Items for which the current date falls within the Start and End dates, will be shown as Active. Conversely, the Contract (and any Line Items) will be shown as Inactive if the current date is outside the Start/End dates.
In addition, users with the relevant Capability (ie, Edit Posted Customer Contracts) can Suspend or Close a Contract using the Actions button. These Suspended or Closed Contracts can be resumed using the Actions button.
NOTE: If you are importing Contracts, ensure that the status of all Contracts to be imported is either Draft or Posted. When these Contracts have been imported they will then show as Inactive, Active, Suspended or Closed, but it is important to make sure that they are either in Draft or Posted state when you're importing.
If you'd like to record the relationship/role that People and/or Organisations on your database have in respect of a Contract, you can record these by opening the People and/or Organisation tabs and clicking Add Relationship.
By default, the choice of relationships for People is:
and for Organisations the choice is:
but, if required, these options can be amended to fit your business needs by your System Administrator.