To create a new Case you can:
Click Start > Cases > New Case ; or:
Click Start > New > Case ; or:
Open the record for the person who's reported the Case and on ...
Workbooks enables you to log customer support Cases, giving priority to urgent Cases and tracking the progress of all Cases, so that you can manage the support team's time effectively and highlight any customer service or support issues. Web2Case, support Cases logged on your website will automatically appear in Workbooks.
In Cases, you can: