- Welcome to the Knowledge Base
- Using the Knowledge Base
- Editions & Licensing
- Logging In
- Support Processes
- Supported browsers
- Landing Pages
- Workbooks on Mobiles and Tablets
- Introduction to Cases
- Displaying & Adding Cases
- Managing Cases
- Custom Fields
- Case Portal Configuration
- Case Portal Additional Features
- Using the Case Portal
- Forecasts & Quotas
- Introduction to Importing
- Preparing your Import Data
- Workbooks Import Wizard
- Managing your Imports
- Imports Troubleshooting
- Quick Import (BETA)
- Introduction to Marketing
- Marketing Campaigns
- Mailing Lists
- Upload Library
- Using HubSpot with Workbooks
- Introduction to Event Management
- Enabling the Event Management Module
- Using Event Records
- The Event Management Portal
- On The Day Registration App
- Setup On the Day Registration App
- Compliance Records
- What is Spotler?
- Navigating your Spotler homepage
- Introduction to GatorMail
- Managing your GatorMail Account
- GatorMail Configuration
- Creating Emails in GatorMail
- Sending Emails in GatorMail
- Advanced Features
- GatorMail Troubleshooting
GatorLeads / Web Insights
- Tracking Code
- Setting up the Plugin
- Viewing Web Insights Data on your Form Layouts
- Domain Names and Online Activities
- Reporting incorrect Leads created through Web Insights
- Reporting on Web Insights data
- Using UTM Values
- Why aren’t Online Activities being created in the database?
- Why is GatorLeads recording online activities in a foreign language?
Electronic Signing Tools
- DocuSign Functionality
- Setting up the DocuSign Integration
- DocuSign - Worked Examples
- DocuSign - Reporting
- Adobe Sign Integration
- Docusign Integration
- Creditsafe Integration
- Introduction to Zapier
- Available Triggers and Actions
- Linking your Workbooks Account to Zapier
Setting up Zaps
- Posted Invoices to Xero Invoices
- Xero payments to Workbooks Tasks
- New Case to Google Drive folder
- New Case to Basecamp Project
- New Workbooks Case to JIRA Ticket
- Jira Issue to new Case
- 123FormBuilder Form Entry to Case
- Eventbrite Attendee to Sales Lead and Task
- Facebook Ad Leads to Sales Leads
- Wufoo Form Entry to Sales Lead
- Posted Credit Note to Task
- QuickBooks Online
- Survey Monkey responses to Tasks
- Multistep Zaps
- Email Dropbox
Workbooks Exchange Server Sync
- Supported email clients
- Set Up
- What gets synchronised?
- WESS Troubleshooting
Workbooks Outlook Connector
- Introduction to the Outlook Connector
- Before downloading the Outlook Connector
- Download/update the Outlook Connector
- Installing the Outlook Connector
- Using the Outlook Connector
- Outlook Connector Troubleshooting
- RevenueGrid Intelligence and Engage
Event & Webinar Integration Tools
- Create/Update & Cancel Webinars from Events
- Event Attendees as Webinar Registrants
- Event Speakers as Webinar Panelists
- Retrieve Webinar Data
- Authentication with ON24
- Create Webcasts from Events
- Event Attendees as Webcast Registrants
- Retrieve Webcast Data
- Retrieve Survey Data
- Engagement Hub Interactions
- Azure Active Directory
- Power BI
- Outreach Authentication
- Sync People to Outreach Prospects
- Sync Organisations to Outreach Accounts
- Sync Workbooks Opportunities to Outreach
- Sync Tasks/Activities from Workbooks to Outreach
- Sync Outreach Sequences to Workbooks
- Sync Outreach Sequence States to Workbooks
- Sync Outreach Sequence Step Numbers to Workbooks
- Sync Prospects/Accounts/Opportunities from Outreach to Workbooks
- Sync Outreach Tasks/Calls/Meetings to Workbooks
- Scribe/Workbooks Connector
People & Organisations
- Introduction to People & Organisations
- De-duplication and Merge
- Using Postcode Lookup
- Data Enrichment
- Introduction to Reporting
- Adding Targets, Conditional Formatting and CSS Styling
- Reporting with multiple currencies
- Drilling into Summary Views
- Improving Report Performance & Run Time
- Displaying reports within Record Views
- Displaying Reports
- Adding a Report view to a Dashboard
- Reporting Explained
- Exporting Reports
- Types of Split Columns
- Using Calculated Columns
- Audit Reporting
- Report Snapshots
Introduction to Transaction Documents
- Displaying & Adding Transaction Documents
- Copying Transaction Documents
- Transaction Documents Fields Help
- Transaction Documents Line Items Help
- Printing & Sending Transaction Documents
- Managing Transaction Document Currencies
- Managing Transaction Document Statuses
- Setting a Blank Default Currency on Transaction Documents
- Credit Notes
- Customer Orders
- Supplier Orders
- Contract Management
- Introduction to Transaction Documents
- Introduction to System Administration
Users & Security
- User Groups
- Licences & Modules
- Email & Integration
- Creating & Modifying Picklists
- Creating Custom Fields
- Report-based Custom Fields
- Linked Fields & Reference Fields
- Record Templates
- Customising an Organisation form
- Displaying a Tab as a Side Panel
- Card View
- Form Layout / Layout Rules Troubleshooting
- Read-only Assigned to Fields
- Customising relationships between parties
- Opportunity Stages
- Custom Records
- Workbooks Scripts
- API Data
- Triggers and Webhooks
- PDF Configuration
- Contact Support
Releases & Roadmap
- January 2024 Release
- September 2023 Release
- September 2022 Release
- June 2022 Release
- March 2022 Release
- October 2021 Release
- June 2021 Release
- March 2021 Release
- 2020 Releases
- 2019 Releases
- 2018 Releases
- 2017 Releases
- 2016 Releases
Transaction Documents Line Items Help
When creating a Transaction Document from scratch, you need to complete the top half of the record and click the Create button. You'll then see the Add Line Item button, which enables you to add as many Line Items as required.
NOTE: If you create a Transaction Document using the Copy Document functionality, the option to add new Line Items (or amend any existing ones) will already be activated.
Once you've added at least one Line Item, you can open the Analysis Reveal to see details on the sales and cost values, along with the gross margin. Each time you save the document (in DRAFT) these figures will be recalculated.
NOTE: It is possible to have a document with a negative overall value. You will receive a message notifying you that the document is negative, allowing you to go back to amend the line items if necessary, or continue if this is correct.
NOTE: If the document has been created in a foreign currency, the reveal will show that currency as well as the Home Currency equivalent, based on the exchange rate for the period relating to the document date.
If you have a lot of Line Items, it is possible to resize the Line Item grid using the grey bars above and below the grid.
The columns available in the grids on Transaction Documents are listed below. Remember that these columns can be displayed or hidden as required and that the grid view can be saved so that the preferred layout is available to you each time you create or view a Transaction Document of the same type. If any custom fields have been created on Line Items for that Transaction Document type, they too will be available to view and populate.
A date field where you can record the delivery date for the Line Item.
Read-only calculated field showing the discount as a currency amount (i.e. the net amount before discount, minus the net amount).
When entering more than one Line Item, you can control the order in which the lines are displayed. By default, they are displayed in the order in which they've been entered. To change this you can enter numbers in the DisplayOrder column - the lowest number will appear first with all zero values appearing below these. Workbooks default values depend on the order in which the Line items are added, the first has a value of 10, the second 20 and so on. This allows for later Line Item display order configuration to be simpler. You can also use negative numbers to have further control over the Line item positions. The changes will take effect when you click Save as Draft. The order you specify also controls the order in which the Line Items appear on any PDF output documents.
A read-only field, based on the difference in days between the Start Date and End Date allocated to the Line Item.
A date field that can be used to record the end date of a service or contract.
A read-only calculated field showing the gross value of the Line Item (i.e. net amount plus the tax amount).
A description of or additional information about the product/service. If a product/service was chosen from the Product Book, the Line Description will show the description used in the Product Book, although this can be overwritten if required. If no product/service was chosen from the Product Book, you can manually enter a description.
A read-only calculated field showing the net price after any discount of the line item (i.e. quantity multiplied by the unit price after discount).
Net Amount (Before Discount)
A read-only calculated field showing the net price before any discount of the line item (i.e. quantity multiplied by the unit price).
Price Discount %
An optional discount percentage can be applied (which will alter any auto-calculated figures based on the (price). Because monetary values are affected by the rounding of decimal figures, discount can be applied to Line Items in one of two ways. By default the discount is applied to the unit price and the reduced price is multiplied by the quantity. If you'd prefer to apply the discount after the unit price has been multiplied by the quantity, you can change the settings within the Configuration area. Click here for information on this.
(Not applicable to Supplier Orders.) If required a Pricing Scheme can be selected from the Pricing Schemes for the chosen product/service. If the scheme chosen is in a different currency from the document currency and there is an Exchange Rate set between the two currencies (i.e. between the document currency and the pricing scheme currency) Workbooks will automatically convert the price for you. If a strict conversion is not appropriate you should consider setting up separate pricing schemes in each currency in which you sell the product/service.
Products/services can be selected from ones created in the Product Book or this field can be left blank (and a line description added manually - see Line Description above).
A read-only field that shows the Product Category allotted to a Product. This is only populated when using a Product from your Product Book.
This is used to enter the number of units of the product/service on the line item being sold/ purchased/quoted/credited.
A date field that can be used to record the start date of a service or contract.
A picklist field that can be used to set the Line Item's state. A Line Item can be locked in by changing the state to Closed, enabling some Line Items to remain editable and others locked.
Supplier Ref Code
A read-only field displaying the supplier's reference code for the Line Item.
A Supply Scheme, on which you intend to base the Line Item can be selected so that gross margin calculations can be performed. You will immediately have visibility of the margins on a line by line basis. For Supplier Orders, you must choose a Supply Scheme that is based in the same currency as the order. If the document date is outside the scheme's validity period, the scheme will be listed in brackets.
If you cannot activate columns relating to tax (such as Tax Rate or Tax Amount), you need to make sure that a VAT number (ie, a sales tax number) has been entered on your Own Organisation record.
Your System Administrator can check and amend this for you.
A field to allow the slight adjustment (up or down) of the amount of tax applied to the transaction document. Only those users who have been given the appropriate Capability (i.e. Edit Tax Adjustments) can make these amendments.
A read-only calculated field showing the Line Item tax amount as currency amount (i.e. the net amount multiplied by the tax rate).
If the Own Organisation is sales tax registered, a tax code must be entered. This will default from the Product Book or Pricing Scheme, if used, but can be changed if required.
Read-only display field showing the percentage rate at which tax will be calculated on the line item net amount. The rate will be determined from the tax regime, tax code and tax point date.
A read-only calculated field showing the cost of the Line Item (i.e. quantity multiplied by the unit cost).
A read-only field displaying the units in which the product is sold/purchased/quoted/credited.
The unit price for the Line Item, which is defaulted from the Product Book or Pricing Scheme (although this can be overwritten). Alternatively the unit price can be entered manually.
Unit Price After Discount
A read-only field displaying the reduced unit price after any discount has been applied.
The unit cost for the Line Item, which is defaulted from the Product Book or Supply Scheme (although this can be overwritten), or can be entered manually.