A Credit Note is a Transaction Document that allows you to record a refund to a customer.
A Credit Note is comprised of fields to record customer information and Line Items to represent the items you’re refunding. Line Items can be typed directly into the grid or selected from Products within your Product Book.
You can print and email a Credit Note using customisable Document Templates. You can tailor these templates for your Own Organisation by, for example, adding your logo to the header or including your VAT number in the footer. Alternatively Workbooks Professional Services can develop a complete set of customised templates for you.