Call us on : 1-305-260-6455
Try now
Placeholder

Knowledge Base

Browse our knowledge base articles to quickly solve your issue.

Introduction

Tip

Watch our 'Getting Started with Workbooks' video at the foot of this page to get a head start with using Workbooks.

Unlike many other CRM solutions, Workbooks is intuitive and simple to understand. Workbooks provides a "windows-like" desktop interface with advanced features, such as sorting, grouping and filtering.

When you login, you'll see the Desktop and the Welcome Message (6), as shown below.

  • Use the Start button (1) to access your records and other parts of Workbooks.
  • Click the Training Videos icon (2) to access our current short training videos.  These are added to regularly so remember to revisit this page from time to time. 
  • Use the Search icon (3), or search bar to find the records which you're looking for quickly.
  • Use the two small icons (4) in the taskbar to close all windows, or show only the current window, respectively.

introduction

You can control which, if any, windows open automatically when you login, by 'pinning' Landing Pages and/or records using the pushpin symbol towards the top right right-hand corner:  (5).  Clicking on this symbol changes the symbol's appearance (so it now shows like this ) and causes the Landing Page or record to open when you first login. 

NOTE:  The window will appear the same size and in the same position as it was when you pinned it.  You can stop the window from opening on login by clicking on the pushpin again or by deleting the option from the My Pinned Windows section within Preferences.

Clicking Start opens a menu from which you can navigate to records.  For example, clicking Start > People opens the My People Landing Page, seen below.  From here you can choose to show other views, open records, customise the appearance of the grid, create new records and manage queues.

introduction 2

Read more about this functionality in the page on Landing Pages.

Our Getting Started with Workbooks video will help you with:

Click play to start.

Getting Started with Workbooks

Approx 15 mins

Related content

An Introduction to what settings Users can change themselves, such as their pinned windows, welcome messages etc.

What Landing Pages are, what you can do within them and how to modify the display/results to display only the information you want to see.