- Welcome to the Knowledge Base
- Supported browsers
- Landing Pages
- HTML Editor
- Welcome Messages & Bulletins
- Exporting Data
- Multi Language
- Notifications & Reminders
- Forecasts & Quotas
- Introduction to Importing
- Preparing your Import Data
- Workbooks Import Wizard
- Managing your Imports
- Mailing Lists
- Marketing Campaigns
- Upload Library
Workbooks Web Insights
- Tracking Code
- Setting up the Plugin
- Viewing Web Insights Data on your Form Layouts
- Domain Names and Online Activities
- Reporting incorrect Leads created through Web Insights
- Reporting on Web Insights data
- Using UTM Values
- Why aren’t Online Activities being created in the database?
- Why is GatorLeads recording online activities in a foreign language?
- Using HubSpot with Workbooks
- GatorMail Integration
- People & Organisations
- Introduction to Reporting
- Displaying Reports
- Creating Reports
- Reporting Explained
- Emailing Scheduled Reports
- Sharing Reports
- Using Calculated Columns
- Displaying reports within Record Views
- Audit Reporting
- Compliance Record
- Data Enrichment
- Introduction to Transaction Documents
- Credit Notes
- Customer Orders
- Supplier Orders
- Contract Management
- Adobe Sign Integration
- Introduction to Zapier
- Available Triggers and Actions
- Linking your Workbooks Account to Zapier
Setting up Zaps
- Posted Invoices to Xero Invoices
- Xero payments to Workbooks Tasks
- New Case to Google Drive folder
- New Case to Basecamp Project
- Jira Issue to new Case
- New Workbooks Case to JIRA Ticket
- Wufoo Form Entry to Sales Lead
- Eventbrite Attendee to Sales Lead and Task
- Facebook Ad Leads to Sales Leads
- Posted Credit Note to Task
- Survey Monkey responses to Tasks
- Multistep Zaps
- Outlook Connector
- Exchange Server Sync
- Workbooks Mobile Client
- Introduction to System Administration
Users & Security
- User Groups
- Account Settings
- Licences & Modules
Email & Integration
- Email Settings
- API Keys
- Web to Case and Web to Lead
- Preference Centre
- MailChimp, Constant Contact & dotMailer
- Postcode Lookup
- SharePoint Integration
- Bank Account Validation
- Creating & Modifying Picklists
- Creating Custom Fields
- Report-based Custom Fields
- Record Templates
- Form Layouts
- Customising relationships between parties
- Opportunity Stages
- PDF Configuration
- Releases & Roadmap
- Workbooks Glossary
- Contact Support
Synchronising your Google Calendar with Workbooks
The synchronisation between your Workbooks Meetings and your Google Calendar is completed by automatic scheduled processes once you have completed the initial integration, which is broken down into three key areas. The guide below gives details on each of these. Follow the links below in order to access the relevant section:
- Creating your Workbooks specific Google Calendar - A vital step of the process is creating a specific Google Calendar for Workbooks to synchronise with.
- Logging into Workbooks via Google - By logging into Workbooks via Google, Workbooks knows which Google Account to synchronise with.
- Managing your Synchronised Calendar - Choosing your newly created Google Calendar as the target for the integration, and de-synchronising it should the need arise.
This step is necessary, as Workbooks will synchronise every Meeting from the past 6 months that is not marked as "Private" into Workbooks. It is highly recommended to use a fresh Google Calendar to prevent duplicates of old meetings being imported into Workbooks or Google.
Each user will need to create a Google Calendar for Workbooks to synchronise with. It is important to give the calendar a logical name that will allow you and a system administrator to easily identify which calendar is the one you have created for this purpose. An example of a good naming convention for you to follow when naming your calendar is "<YOUR NAME> - Workbooks". Information on how to create a new calendar can be found here.
Once the system administrator has installed the Workbooks app to your company's Google account, each user will next need to login in Workbooks using their Google account in order for them to have their Workbooks calendar synchronise with the Google calendar they have created.
For more information on how to log on to Workbooks using a Google account, see our Knowledge Base article on logging in to Workbooks, here.
Synchronising your Calendar
When you have created the Google Calendar you wish to synchronise with Workbooks and logged in to Workbooks using your Google Account, you are able to synchronise your calendars.
In order to do this click Start > Preferences > Integration > Google Sync:
NOTE: This window may take a few moments to populate as it is a web process.
From here select the name of the Google Calendar that you have created from the Google Calendar picklist (in the above screenshot it is called "Workbooks"). Click Save. Once your selection has been saved, you will see the following screen:
NOTE: There is a re-sync button at the top of this screen. IT SHOULD NOT BE PRESSED. It does not force a manual synchronisation of meetings. It could result in created meetings not being synced.
De-synchronising your Calendar
If you wish to either disable or synchronise a different Google Calendar to your Workbooks account, then you need to click the Disable button. You will see the following screen:
In order to cancel this process click the Cancel button. If you wish to proceed, ensure you take note of the Delete synced records checkbox. If you choose to select this box then any Meetings synchronised to Workbooks from your Google Calendar will be deleted from Workbooks, and vice versa. This means that all Meetings will be preserved in whichever environment they were originally created, and only the synchronised copies will be deleted. This prevents duplicate copies being made if the same calendar is synchronised to Workbooks again.
After considering this and making the appropriate selection click the Disable button if you wish to proceed with the process and the Cancel button if you don't. After you have completed this process you will be able to synchronise a new calendar with Workbooks via the same process used previously.